Job Title: Director – Talent Acquisition
Responsible for developing and leading talent
acquisition strategies, overseeing recruitment processes, managing employer
branding, and ensuring the organisation attracts and retains qualified
professionals. Requires a degree in Human Resource Management, Business
Administration, or a related field. This is a full-time, on-site position based
in Nairobi
Key
Responsibilities
Lead
end-to-end recruitment activities to deliver hiring targets across contact
center operations and corporate functions.
Drive
high-volume hiring campaigns, successfully recruiting up to 200 employees per
week while ensuring quality- of-hire and time-to-fill targets are achieved.
Manage
the full recruitment lifecycle, including sourcing, screening, interviewing,
offer management and onboarding.
Develop
and execute innovative sourcing strategies to attract high-quality talent
across agents, specialists and leadership roles.
Partner
with hiring managers to understand workforce requirements and ensure timely
fulfilment of approved vacancies.
Build and
maintain robust talent pipelines to support business growth, ramp-ups and
replacement hiring.
Monitor
recruitment metrics and implement initiatives to improve hiring efficiency,
candidate quality and recruiter productivity.
Lead and
develop the Talent Acquisition team to ensure consistent delivery against
recruitment objectives.
Manage
relationships with recruitment agencies, job boards, universities and other
talent sourcing partners.
Champion
employer branding initiatives to enhance the organization’s ability to attract
and retain top talent.
Qualifications
Bachelor’s
degree in human resources, Business Administration, Psychology, or a related
field.
Minimum
of 5 years’ experience in talent acquisition, recruitment, or workforce
planning, preferably within a BPO, Contact Centre or high-growth environment.
Demonstrated
experience managing high-volume recruitment campaigns, with proven success in
hiring at scale.
Strong
understanding of sourcing methodologies, employer branding and recruitment best
practices.
Experience
recruiting both frontline and professional/non-agent talent.
Excellent
stakeholder management, communication and team leadership skills.
Proficiency
in Applicant Tracking Systems (ATS) and recruitment analytics.
