Purpose of the role:
The Security Assistant is responsible for maintaining
a safe and secure environment within the student residence. This role involves
enhancing the customer experience, implementing security processes,
participating in safety drills, and ensuring compliance with Tenancy agreement.
Key Responsibilities:
Customer
Experience:
Provide a
friendly and helpful presence to students, staff and visitors.
Assist
students with security-related inquiries and concerns.
Conduct
foot patrol within the residence and ensure safe and secure environment
within the residence.
Participate
in the fire drill exercise every year to test the emergency response
preparedness.
Participate
in fire drills and act as a first responders in emergencies.
Identify
maintenance issues and escalate them to the appropriate department.
Ensure
timely follow-up and resolution of reported issues.
Processes
Compliance:
Manage
the gate pass and visitor management system to track and authorize entries and
exits.
Ensure
adherence to residence security protocols and procedures.
Implementation
and enforcement of security policies.
Attend
and participate in security briefs, meetings and trainings .
Teamwork
and Reporting:
Collaborate
with the security team to address security concerns and improve safety
measures.
Report
any suspicious activities or security breaches to the Security Team Leader
for escalation.
Maintain
accurate logs and records of incidents and follow-up actions.
Communicate
effectively with other team members and departments to ensure a coordinated
approach to security.
Qualifications
High
school certificate or equivalent.
Strong
communication and interpersonal skills.
Ability
to handle stressful situations calmly and effectively.
Detail-oriented
with strong observational skills.
Basic
knowledge of security systems and procedures.
Willingness
to work flexible hours, including nights and weekends.
Minimum
1-2 years’ experience in security industry
