Customer Experience Intern supporting patient engagement and feedback collection, requiring a Bachelor’s degree in Customer Experience or related field with graduation within the last 2 years, in a healthcare environment, on-site role.
Overall Responsibility
- Support
the Customer Experience team in delivering a positive patient experience
by assisting with patient engagement, feedback collection, service
recovery, customer communication, and monitoring patient experience
standards.
Key
Responsibilities:
- Support
the delivery of excellent patient and customer experience across the
facility.
- Welcome,
guide, and assist patients and visitors with general service-related
inquiries.
- Collect,
document, and follow up on patient feedback, complaints, and compliments.
- Assist
in monitoring customer experience and identifying service gaps.
- Support
customer satisfaction surveys and other customer experience initiatives.
- Escalate
customer concerns requiring further intervention to the appropriate
supervisor.
- Maintain
accurate customer experience records and assist in preparing reports.
- Support
implementation of customer experience improvement initiatives.
- Perform
any other duties assigned by the supervisor.
Job Qualifications & Skills
- Bachelor’s
Degree in Customer Experience, Marketing, Hospitality Management, Public
Relations, Communications, Business Administration, or a related field.
- Must
have graduated within the last two (2) years.
- Excellent
communication and interpersonal skills.
- Good
listening and problem-solving skills.
- Professional,
courteous, and confident in dealing with people.
- Good
computer skills and attention to detail.
- A
proactive, enthusiastic, and willing-to-learn attitude.
How to Apply
Interested and qualified
candidates should forward their CV to: hr@oasishealthcaregroup.com using the position as
subject of email.
