Reporting to: Digital Media Director,
Community Manager building
and nurturing online communities and managing social media engagement,
requiring a Bachelor’s degree in Marketing or Communications with 2-4 years
experience managing social media communities, in a digital marketing agency
environment, on-site role.
Job Overview
We are looking for a creative, proactive, and highly organized Community Manager to join our Digital team. In this role, you will be responsible for building and nurturing online communities, managing social media engagement, and ensuring our clients’ brands maintain a strong, positive, and engaging digital presence.
You will work closely with
creative, media, strategy, and client service teams to execute social media
campaigns, manage audience interactions, monitor brand sentiment, and deliver
meaningful insights that improve campaign performance.
Key
Responsibilities
- Manage
day-to-day community engagement across all client social media
- platforms.
- Respond
promptly and professionally to comments, direct messages, reviews, and
online conversations.
- Monitor
brand sentiment, identify emerging issues, and escalate potential risks
where necessary.
- Publish
approved content according to the content calendar and campaign schedules.
- Execute
social media campaigns and engagement initiatives to drive audience growth
and participation.
- Collaborate
with internal teams, content creators, influencers, and external partners
to support campaign delivery.
- Track
community performance and prepare regular reports with actionable insights
and recommendations.
- Ensure
all activities, approvals, and campaign updates are accurately captured in
the system.
- Maintain
brand consistency, quality standards, and excellent customer experience
across all digital touchpoints.
- Support
the Performance Media team with audience insights and campaign
optimization recommendations.
Qualifications
- Bachelor’s
degree in Marketing, Communications, Public Relations, Digital Media, or a
related field.
- 2–4
years’ experience managing social media communities, preferably within a
marketing agency or fast-paced digital environment.
- Excellent
written and verbal communication skills.
- Strong
understanding of major social media platforms and community management
best practices.
- Experience
using social media management and reporting tools.
- Ability
to manage multiple brands and projects simultaneously while meeting tight
deadlines.
- Strong
problem-solving skills with the ability to handle sensitive online
conversations professionally.
- High
attention to detail, organization, and accountability.
Key Competencies and Skills
- Excellent
communication and interpersonal skills
- Customer-focused
mindset
- Strong
organizational and time management skills
- Creative
thinking and initiative
- Analytical
and reporting skills
- Team
collaboration
- Adaptability
in a fast-paced environment
- High
level of professionalism and accountability.
How to apply
NB: Only
shortlisted candidates will be contacted. If you do not receive any
communication from us within two weeks of your application, kindly consider
your application unsuccessful. We appreciate your interest and thank you for
applying.
Corporate
Staffing Service never asks candidates to pay any money or pay for tests at any
stage of the recruitment process.
