Claims Assistant verifies client documentation, registers claims, and supports processing teams, requires an Insurance/Business Diploma/Degree and 1+ years administrative experience.
Key Responsibilities
Reviewing reserves and closing of old outstanding claims
Processing new insurance claims notifications
Payment of Claims and service providers whilst ensuring compliance with IRA regulations.
Initiating legal recovery of monies paid out
Keeping cost at a bare minimum
Adhering to legal requirements, industry regulations and customer quality standards
set by the company.
Customer service
Ensuring that all enquiries by clients are responded to promptly and appropriately.
Ensuring that discharge vouchers are dispatched and settled promptly.
Ensuring that records in respect of claims processed are available and maintained
correctly for effectiveness in responding to policyholders’ queries.
Regular briefing to the departmental manager and making consultations.
Administrative functions
Participating and contributing to meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time
Entering claims data to the system
Academic
Qualifications
Bachelor’s
degree in relevant field
Skills & Attributes
Interpersonal and administrative skills
Team
player and Communication skills
Integrity
Professional Qualifications
Diploma
in Insurance will be an added advantage
Experience
1-2 years’ experience
