Senior Officer, Program Operations Job in Kenya - Save the Children

Senior Specialist – Business Analysis position at Save the Children coordinating planning, delivery, monitoring, and reporting of Global Programme Operations, requiring a Bachelor’s degree in International Development or related field with experience in complex project coordination and risk management, in an international NGO environment, on-site role.

Principal Accountabilities

Global Programme Operations Coordination and Program Risks, Delivery & Performance (40%)

  • Coordinate the planning, delivery, monitoring and reporting of the Global Programme Operations and PRDP annual workplan and strategic priorities.
  • Support the tracking of key performance indicators, milestones and deliverables across the Global Programme Operations portfolio, escalating risks and dependencies where appropriate.

  • Facilitate collaboration across GPO teams and wider International Programmes stakeholders to promote integrated planning and delivery.
  • Support leadership decision-making through the preparation of reports, dashboards, briefing materials and presentations.
  • Contribute to the development, implementation and continuous improvement of operational processes, governance mechanisms and ways of working.
  • Support organisational change and transformation initiatives by coordinating implementation activities, communications and stakeholder engagement.

Programme Risk, Delivery & Performance Support (30%)

  • Support the Programme Risk, Delivery & Performance agenda through coordination of risk management, performance monitoring and continuous improvement activities.
  • Coordinate the collection, consolidation and analysis of programme risk information and action plans, ensuring quality and consistency of reporting.
  • Support preparation of strategic risk and performance reporting for senior leadership, governance forums and Board-level discussions.
  • Contribute to the identification of trends, lessons learned and opportunities for strengthening programme delivery and organisational performance.
  • Support cross-functional initiatives designed to improve programme effectiveness, operational efficiency and accountability.

Learning, Knowledge Management & Capacity Strengthening (20%)

  • Support the design, coordination and delivery of learning and capacity strengthening initiatives across the Global Program Operations community.
  • Maintain and continuously improve knowledge management platforms, ensuring access to relevant guidance, tools, lessons learned and resources.
  • Help foster a culture of learning, collaboration and innovation through communities of practice, knowledge-sharing events and engagement activities.
  • Support the collection, synthesis and dissemination of operational learning and good practices from across Save the Children.

Communications, Engagement & Leadership Support (10%)

  • Develop high-quality communications, newsletter and engagement materials that promote alignment, visibility and understanding of team priorities and achievements.
  • Coordinate leadership meetings, team events, workshops and strategic planning sessions.
  • Support leadership communications and stakeholder engagement activities across the wider Global Programmes Operations community.
  • Provide high-level project and operational support to senior leaders as required.

Experience and Skills

Essential

  • Experience supporting complex projects, programmes or operational initiatives in an international organisation.
  • Experience coordinating multiple stakeholders and workstreams within a matrixed environment.
  • Strong project management and organisational skills, including planning, monitoring and reporting.
  • Experience supporting performance management, risk management, change initiatives or continuous improvement processes.
  • Proven ability to analyse information, identify trends and translate findings into actionable recommendations.
  • Experience producing high-quality presentations, reports, briefing materials and communications for senior stakeholders.
  • Excellent facilitation, communication and stakeholder management skills.
  • Strong knowledge of Microsoft 365 applications, collaboration platforms and virtual engagement tools.
  • Ability to balance strategic thinking with strong delivery and execution focus.
  • Demonstrated commitment to collaboration, inclusion and continuous learning.

Desirable

  • Experience within an international NGO or humanitarian/development organisation.
  • Knowledge of programme management, risk management or organisational performance frameworks.
  • Experience supporting organisational change or transformation programmes.
  • Knowledge of SharePoint, Power BI or similar reporting and knowledge-management tools.

Education and Qualifications 

Essential

  • Bachelor’s degree in international development, Business Administration, Project Management, Public Administration, Organisational Development, Risk Management, Management, Social Sciences, or a related field; or equivalent relevant professional experience.
  • Demonstrated knowledge of programme and project management approaches, planning and performance management practices.
  • Proficiency in Microsoft 365 applications, including Excel, PowerPoint, Teams and SharePoint.
  • Professional fluency in English, with excellent written, verbal, facilitation and presentation skills.

Desirable

  • Professional certification in Project Management (PRINCE2, PMP, Agile, MSP or equivalent).
  • Certification or training in Risk Management, Organisational Performance, Monitoring & Evaluation, Change Management, Continuous Improvement or Knowledge Management.
  • Experience with Power BI, data visualisation and performance reporting tools
  • Specialized training in social change and locally-led programming or partnerships
  • Written language skills in French, Spanish or Arabic

How to Apply

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