Acorn Holdings is recruiting a Security Assistant position. Proficiency in security operations, incident reporting, and customer service is required.
Purpose of the role:
- The Security Assistant is responsible for maintaining a safe and
secure environment within the student residence. This role involves
enhancing the customer experience, implementing security processes,
participating in safety drills, and ensuring compliance with Tenancy
agreement.
Key Responsibilities:
Customer
Experience:
- Provide a friendly and helpful presence to students, staff and
visitors.
- Assist students with security-related inquiries and concerns.
- Conduct foot patrol within the residence and ensure safe and
secure environment within the residence.
- Participate in the fire drill exercise every year to test the
emergency response preparedness.
- Participate in fire drills and act as a first responders in
emergencies.
- Identify maintenance issues and escalate them to the appropriate
department.
- Ensure timely follow-up and resolution of reported issues.
Processes
Compliance:
- Manage the gate pass and visitor management system to track and
authorize entries and exits.
- Ensure adherence to residence security protocols and procedures.
- Implementation and enforcement of security policies.
- Attend and participate in security briefs, meetings and trainings .
Teamwork
and Reporting:
- Collaborate with the security team to address security concerns and
improve safety measures.
- Report any suspicious activities or security breaches to the
Security Team Leader for escalation.
- Maintain accurate logs and records of incidents and follow-up
actions.
- Communicate effectively with other team members and departments to
ensure a coordinated approach to security.
Qualifications
- High school certificate or equivalent.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Detail-oriented with strong observational skills.
- Basic knowledge of security systems and procedures.
- Willingness to work flexible hours, including nights and weekends.
- Minimum 1-2 years’ experience in security industry.
How to Apply
