Facilities Executive at BAT Manages facility operations, vendor contracts, office maintenance, and EHS compliance. Requires relevant Degree, FM experience, and vendor management skills. Full-time.
Purpose
To ensure efficient, safe, and cost-effective day-to-day management of site facilities and support services, including office cleaning and associated services, catering, contractor management, and compliance.
The role is responsible for maintaining high standards of service delivery while ensuring operational continuity, safety, and regulatory compliance.
Key Responsibilities
Operations
& Service Delivery
- Manage day-to-day facility operations including buildings and site
services
- Ensure all facilities are maintained in a safe, functional, and
compliant condition.
- Coordinate planned and reactive maintenance activities to minimize
disruptions.
- Monitor service levels for outsourced services (cleaning, security,
pest control, landscaping, etc.)
- Ensure timely resolution of facility-related issues raised by site
users.
- Daily tracking and address complaints from users
- Daily Gemba walks to identify areas of focus
- Weekly facilities report, highlighting key KPIs and areas of focus
for subsequent week
Leadership
- Drive accountability across contractors through structured
performance management
- Apply data-driven decision-making to optimize facilities cost and
reliability
- Demonstrate zero-tolerance approach to safety and compliance
breaches
- Set an example of personal excellence by consistently demonstrating
behaviours aligned to our BAT values and HPO principles by supporting
teamwork and proactively seeking opportunities to develop self and others.
- Consistently demand discipline of self and others to raise standards
and deliver stretch results.
- Actively participate in Gap analysis and troubleshooting by using
IWS problem solving and improvement tools.
Contractor
& Vendor Management
- Manage third-party service providers and ensure adherence to SLAs
and contracts as per contracts and procurement management policies and
procedures
- Perform supplier performance evaluations and reviews as per
contract/SLAs and drive corrective actions where required
- Support procurement in vendor selection, contract negotiations, and
renewals.
- Ensure contractor compliance with safety, legal, and site
requirements.
- Ensure timely issuance of Purchase orders, services requests and
GRNs
- Track vendor/supplier payments and ensure no overdue invoices
- Training contractors on work procedures and continual improvement
tools
Health,
Safety & Compliance
- Ensure all facilities operations comply with EHS standards and
statutory regulations.
- Conduct regular safety inspections, audits, and risk assessments for
facilities.
- Drive compliance with fire safety, building codes, and occupational
health requirements.
- Support incident investigations related to facilities and implement
corrective actions.
- Support company events set up (operations, marketing, high profile
visits etc)
Financial
& Cost Management
- Monitor and control facilities-related OPEX within approved budgets.
- Identify and implement cost-saving initiatives without compromising
service quality.
- Track consumables and spares consumption trends and support
efficiency improvement initiatives.
- Support CAPEX planning and execution for facilities upgrades and
improvements.
Asset
& Infrastructure Management
- Maintain an updated asset register for facilities and ensure
lifecycle management.
- Ensure preventive maintenance programs are in place and adhered to.
- Support infrastructure upgrades, refurbishments, and minor projects.
- Drive continuous improvement of facilities reliability and
performance.
Relationship
Management
- Act as the key point of contact for all facilities-related matters
within the site.
- Collaborate with internal departments to ensure facilities support
operational needs.
- Communicate service performance, issues, and improvement actions to
stakeholders.
- Maintain a good relationship with external stakeholders (local
authorities and contractors) to ensure seamless service delivery and
continuity.
Continuous
Improvement & Governance
- Drive implementation of best practices in facilities management.
- Support development and enforcement of SOPs, policies, and controls.
- Monitor KPIs and report on facilities performance metrics.
- Contribute to digitalization and efficiency initiatives in
facilities management.
- Periodic review of SOPs to ensure the right control environment is
maintained.
Key
Success Factors
- Facilities uptime / availability
- SLA adherence for contractor services
- Maintenance completion rates (planned vs reactive)
- EHS compliance (audit scores, incident rates)
- Budget adherence (OPEX)
- Customer complaints & Stakeholder satisfaction
- Zero overdue invoices/Service requests
- Zero split/retrospective POs
Functional
Skills & Competencies
- Strong operational and problem-solving skills as per IWS methodology
- Vendor and contract management
- Financial and cost control awareness
- Planning and organizational skills
- Continuous improvement mindset
Leadership
Expectations
- Effective stakeholder engagement and collaboration across functions
- Strong communication skills, with the ability to influence at all
levels
- Strong ownership and accountability
- Proactive and solution-oriented
- High integrity and compliance-driven
- Ability to work in a fast-paced operational environment
Education/Experience/Qualifications
Requirements.
- STEM related degree e.g. Engineering, Facilities Management or
Spatial Planning
- Knowledge of Integrated Work Systems (IWS) way of working
- Experience in facilities or operations management
- Experience managing contractors and service providers
- Strong understanding of EHS and regulatory requirements
- Strong interpersonal, communication, and influencing skills
How to Apply
