Job Title: Help Desk Support Assistant
Date Posted: 01/07/2026
Job Type: Full Time
Employer: Stima Sacco
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 09/07/2026
Reporting
to the Systems Administrator Team Lead, The Help Desk Support Assistant will
serve as the first line of defense in addressing and resolving user problems
and inquiries This role acts as the central point where most business user
issues are identified, logged, and tracked, ensuring timely support and
effective escalation when necessary.
Key Tasks and
Responsibilities
- Provide first-line technical support to end-users, ensuring timely
resolution of ICT service requests and incidents.
- Log, track, and manage tickets through the Service Desk system in
line with ITIL best practices.
- Troubleshoot and resolve issues related to computers, printers,
peripherals, and network connectivity.
- Support and maintain Core Banking System operations and Microsoft
Dynamics 365
- Business Central, escalating complex issues as required.
- Maintain accurate documentation of incidents, problems, and
resolutions to support audit and compliance requirements.
- Collaborate with ICT team members to ensure smooth operations and
effective knowledge sharing.
- Provide user training and guidance on ICT systems, applications, and
security practices.
- Monitor ICT systems proactively to identify and resolve potential
issues before they impact operations.
Qualifications
- Bachelor’s degree in Computer Science/Information Technology, or
Diploma in ICT with at least 3 years’ relevant experience.
- Relevant certifications such as ITIL, CompTIA A+/N+, LPIC-1, or
CCNA.
- Minimum 3 years’ experience in an ICT support or helpdesk role.
- Working knowledge of Service Desk systems (e.g., ManageEngine
ServiceDesk Plus, or equivalent).
- Working knowledge of a Core Banking System is required.
- Working knowledge of Microsoft Dynamics 365 Business Central will be
an added advantage.
- Demonstrated technical proficiency and willingness to learn new
technologies.
- Strong communication and interpersonal skills with a focus on
teamwork.
- Practical experience in troubleshooting computers, printers, and
network operations
How to Apply
