Jubilee Insurance is hiring a Chief Transformation Officer skilled in digital transformation, technology-led disruption, and automation leadership.
Job
Ref. No: JHL 041
Role Purpose
The Chief Transformation Officer will provide strategic leadership in driving enterprise-wide transformation across Jubilee Group. The role holder will be responsible for championing digital innovation, business transformation, operational excellence, and organizational change initiatives that support the Group’s long-term strategic objectives and enhance customer experience, business performance, and sustainable growth across the region.
The
Chief Transformation Officer will work closely with the Board, Executive
Management, and regional leadership teams to foster a culture of innovation,
agility, continuous improvement, and digital adoption across the Group. The
role holder will also provide strategic leadership and oversight for JHub, the
Group’s technology and innovation arm, driving the development of innovative
solutions, technology-enabled growth opportunities, and new business
initiatives while ensuring their strategic alignment, operational
effectiveness, and financial sustainability.
Key Responsibilities
Transformation
Strategy & Leadership:
- Develop and execute the Group’s transformation strategy in alignment
with business objectives and regional priorities.
- Lead enterprise-wide transformation initiatives that enhance
business performance, operational effectiveness, and customer experience.
- Advise Executive Management and the Board on transformation
opportunities, emerging trends, and strategic priorities.
- Establish governance frameworks to monitor, evaluate, and report on
transformation outcomes.
- Drive alignment and collaboration across business units and regional
operations.
Digital,
Technology & Innovation:
- Drive the adoption of digital technologies, automation, and
innovative solutions to support business growth and operational
excellence.
- Lead the Group’s digital transformation agenda and promote a culture
of innovation and continuous improvement.
- Identify and evaluate emerging technologies and their potential
application within the business.
- Foster strategic partnerships with technology providers, fintechs,
and other innovation ecosystem partners.
- Champion the development of innovative and customer-focused digital
solutions.
- Drive the development and commercialization of innovative solutions,
products, and business opportunities that create sustainable value.
Operational
Excellence & Business Transformation:
- Lead initiatives aimed at improving efficiency, productivity, and
service delivery across the Group.
- Drive business process optimization, modernization, and continuous
improvement initiatives.
- Promote agile ways of working to enhance responsiveness and
execution.
- Ensure transformation programmes deliver measurable business value
and sustainable outcomes.
- Support the implementation of best practices that enhance
organizational effectiveness.
Data,
Analytics & Insights:
- Champion data-driven decision-making across the organization.
- Strengthen enterprise data governance, analytics, and business
intelligence capabilities.
- Promote the effective use of data and insights to drive growth,
operational performance, and customer value.
- Ensure compliance with applicable data protection, privacy, and
regulatory requirements.
- Build a culture that leverages data as a strategic asset.
People,
Culture & Change Leadership:
- Lead organizational change management initiatives to support
successful transformation outcomes.
- Foster a culture of innovation, accountability, collaboration, and
continuous learning.
- Build transformation capabilities across the organization through
leadership development and skills enhancement initiatives.
- Empower employees to act as champions of change within their
respective functions.
- Drive adoption of new technologies, processes, and ways of working.
Customer
Experience & Growth:
- Champion customer-centric transformation initiatives that enhance
customer experience and engagement.
- Support business growth through the identification and
implementation of transformational opportunities.
- Drive continuous improvement in customer satisfaction, loyalty, and
retention.
- Develop and maintain strategic partnerships that advance the Group’s
business and transformation objectives.
- Monitor market trends and recommend initiatives that strengthen the
Group’s competitive position.
Risk,
Governance & Sustainability:
- Ensure transformation initiatives comply with applicable regulatory,
governance, and risk management requirements.
- Identify, assess, and mitigate risks associated with transformation
programmes.
- Promote responsible, ethical, and sustainable business practices
throughout transformation initiatives.
- Monitor and report on transformation performance, risks, and
outcomes to Executive Management and the Board.
- Support the integration of sustainability considerations into
business transformation programmes.
Key Competencies
- Strategic Thinking and Vision.
- Digital Transformation Leadership.
- Innovation and Continuous Improvement.
- Stakeholder Management and Influence.
- Change Management and Organizational Development.
- Data-Driven Decision Making.
- Results Orientation and Execution Excellence.
- Commercial Acumen.
- Collaboration and Cross-Functional Leadership.
- Strong Communication and Presentation Skills.
Academic Background &
Relevant Qualifications
- Bachelor’s degree in Business, Technology, Information Systems, Data
Science, Finance, or a related field.
- Master’s degree in Business Administration (MBA), Digital
Transformation, Technology Management, Strategy, or a related discipline
will be an added advantage.
- 10+ years in a senior leadership role driving transformation
initiatives within insurance, financial services, fintech, asset
management, or related sectors.
- Demonstrated experience leading large-scale
digital, operational, business, or organizational transformation
programmes.
- Strong understanding of digital technologies, innovation, data
analytics, automation, and change management practices.
- Experience operating within a regulated industry will be an added
advantage.
- Knowledge of regional insurance and financial services markets will
be desirable.
- Proven ability to lead cross-functional teams and manage complex
stakeholder relationships.
- Professional certifications in transformation, project management,
technology, data, or change management will be an added advantage.
How to Apply
If
you are qualified and seeking an exciting new challenge, please apply via Recruitment@Jubileekenya.com quoting the Job
Reference Number and Position by 22nd July 2026
Only shortlisted candidates
will be contacted.
