Job Purpose
To
drive growth of the check-off loan portfolio by sourcing, processing, and
booking salaried loans (primarily for government and institutional employees),
while ensuring compliance with bank policies, regulatory requirements, and
service standards.
Key Responsibilities
Loan
Booking (40%)
- Ensure timely and accurate data capture and booking of disbursed
check-off loans into the respective employer payroll systems.
- Submit deduction schedules to assigned employers before cut-off
dates and ensure all payments are effected.
- Receive and review loan applications to ensure completeness and
accuracy.
- Facilitate loan booking and ensure timely disbursement.
- Ensure correct setup of check-off instructions with employers.
- Take immediate remedial action on under-deducted and unbooked loans
once check-off payments are received by the bank.
- Undertake loan restructuring where required, ensuring such actions
are supported by adequate repayment capacity.
Portfolio
Management (30%)
- Monitor assigned loan portfolios to maintain Portfolio at Risk (PAR)
and roll rates within approved bank thresholds.
- Identify and follow up on dropped loans, underpayments, and skipped
deductions arising from staff resignations, retirements, dismissals, or
other causes.
- Track payroll deductions and follow up on delayed or missed
remittances.
- Engage employers and clients to resolve repayment issues.
- Support collections and recovery efforts where necessary.
Customer
Experience (10%)
- Handle customer complaints, loan stoppages, and processing queries.
- Provide timely feedback to branches on Employer Letter of
Undertaking (LoU) confirmations.
- Maintain high service standards to enhance customer satisfaction and
retention.
Risk
and Compliance (10%)
- Ensure all loan applications are supported by valid and complete
documentation and comply with bank credit policies and Memoranda of
Understanding (MOUs).
- Ensure all documentation meets Know Your Customer (KYC) and
Anti-Money Laundering (AML) requirements.
- Adhere to internal credit policies and applicable regulatory
guidelines, including Central Bank of Kenya (CBK) regulations and Data
Protection requirements.
- Maintain proper physical and digital filing of all loan documents.
- Escalate any identified irregularities, risks, or compliance
concerns.
Reporting
(10%)
- Provide management with regular updates on portfolio performance and
key issues.
- Maintain accurate records of all sourced, processed, and booked
loans.
Key Relationships
Direct
Reports
- None
Internal
Customers
- Workplace Banking Unit
Knowledge, Skills and
Experience Required
- Bachelor’s degree in Banking, Finance, Economics, Business
Administration, or a related field.
- At least 2–3 years of banking experience, preferably in check-off
lending, salary lending, payroll lending, or a related credit function
within a commercial bank or microfinance institution.
- Knowledge of credit processes and payroll-based lending products.
- Understanding of Kenyan banking regulations and CBK guidelines.
- Proficiency in banking systems and Microsoft Office applications.
Competencies Required
- Strong sales and negotiation skills.
- Relationship management and networking ability.
- Credit analysis and attention to detail.
- Excellent communication and interpersonal skills.
- High level of integrity and professionalism.
- Ability to work under pressure and meet performance targets.
- Strong problem-solving and decision-making skills.
- Good organizational and time management skills.
How to Apply
