Industry: Insurance,
Gross Salary: 40K – 50K,
Our
Client is a reputable health insurance brokerage firm seeking to hire a Front
Office Officer. The successful candidate will be
responsible for managing the front office operations, handling client
inquiries, coordinating correspondence, and supporting medical insurance claim
processes.
The role requires a polished, well-presented, and customer-focused professional
who can communicate effectively with clients, insurance providers, and internal
teams while ensuring smooth daily office operations. The ideal candidate should
be organized, proactive, and comfortable handling administrative tasks such as
dispatching letters, scheduling meetings, and managing client documentation.
Key Responsibilities
- Receive and welcome clients and
visitors professionally while maintaining a positive first impression of
the organization.
- Handle incoming calls, emails, and
walk-in inquiries in a professional and timely manner.
- Provide clients with information
regarding insurance policies, services, and claim procedures.
- Assist clients with medical
insurance claims inquiries and follow up on claim status with insurers
when necessary.
- Manage front office correspondence
including receiving, recording, and dispatching letters and official
documents.
- Maintain and update client records
and ensure proper filing of documentation.
- Coordinate calendars, appointments,
and meetings for management where required.
- Ensure the reception area and front
office remain organized and professional at all times.
- Follow up with insurance companies,
hospitals, and clients on claim documentation where necessary.
- Support internal teams with
administrative tasks including documentation preparation and coordination
of office activities.
- Maintain accurate logs of client
interactions and front office activities.
- Assist with general office
administration and provide support to other departments when required.
Qualifications
- Bachelor’s Degree/Diploma in
Business Administration or a related field.
- Minimum 1-2 years’ experience in a
front office, customer service, or administrative role, preferably within
insurance or healthcare environment.
- Basic knowledge or exposure to
medical insurance claims processing is highly preferred.
- Proficiency in MS Office (Word,
Excel, and Outlook) is required.
- Calendar management experience is an
added advantage.
- Strong verbal and written
communication skills.
- Professional appearance and
excellent interpersonal skills.
- Strong organizational and
administrative abilities.
- Ability to manage confidential
information with discretion.
- Excellent customer service
orientation and attention to detail.
- Candidates who can join immediately
are encouraged to apply
- Female candidates encouraged to
apply.
How to apply
If you
are up to the challenge and possess the necessary qualification and experience;
kindly forward your applications enclosing detailed curriculum vitae to vacancies@corporatestaffing.co.ke with (Front Office Officer-Insurance) as
the subject by close of business 7th May, 2026.
NB: Only shortlisted candidates will be
contacted. If you do not receive any communication from us within two weeks of
your application, kindly consider your application unsuccessful. We appreciate
your interest and thank you for applying
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