Key Responsibilities
- Build long-term partnerships with clients by understanding their
supply chain challenges maintaining strong relationships with
existing and potential customers
- Act as the primary point of contact for customer inquiries, ensuring
timely and effective communication on significant trends, rate changes and
policies for your assigned accounts
- Reporting and feedback loop from the sales team on opportunities
and Ocean and Landside contract fulfillment.
- Continually assess customer progress toward stated goals and drive
expected results in the areas of adoption, usage, business value, friction
and overall relationship.
- Client engagement – Support Sales with customer visits and
engagement to understand business and needs of the customers and how to
support them.
- As a customer advocate, ensure customer needs are met and account
issues are resolved quickly, leveraging resources from across the company
as needed.
- Manage the Allocation process and coordinate with customers to
ensure they deliver on the commitment.
- Manage the tender handling/contracting process and co-ordinate
with Tender Contract Management (TCM) to ensure a
comprehensive and competitive offer is submitted to the customers.
- Co-ordinate the L&S Quoting & contracting process with the
relevant stakeholders.
- Timely contract renewals & contract management.
- Engage with and enable customers from contract handling through
performance and satisfaction.
- Manage the allocation to contract fulfilment process; internally and
externally.
- Support in issue resolution and drive transactional efforts toward
OTS (One Team Sales).
- Customer satisfaction – customer follow up and initiatives.
- Client facing – customer visits to understand business and needs of
the customers and how to support them.
- Learning and development focal for Sales team.
Requirements
Someone
with:
- 3–5 years’ experience in customer service, logistics, or freight
forwarding
- Proven experience managing end-to-end shipment processes and
customer relationships
- Experience handling complex accounts and escalations
- Proven experience in a commercial role within the logistics industry
with role in developing solutions for customers in the Reefer
and FMCG vertical.
- Proven track record in business-to-business sales, preferably in
shipping, logistics, or transportation.
- Skilled in consultative/value selling and solution-based
approaches.
- Independent action as well as an entrepreneurial mindset and
commitment
- Ability to articulate value creation by providing integrated
solutions combining the Maersk products and services
- Experience within the Reefer and FMCG vertical.
- A strong continuous improvement mindset
- Excellent communication and problem-solving skills.
- Self-motivated, independent starter who is also a good team
player.
- Strong analytical skills.
How to Apply
