As an Account Manager, you will be responsible for managing and maintaining relationships with existing clients while ensuring high levels of customer satisfaction, account retention, renewals, and business growth. You will serve as the primary point of contact for assigned accounts, supporting client needs, resolving issues, coordinating with internal teams, and identifying opportunities for account expansion.
The
ideal candidate should possess strong communication, relationship management,
negotiation, and problem-solving skills, with the ability to manage multiple
client accounts in a fast-paced and dynamic environment.
Key Responsibilities
Account
Management & Client Communication
- Serve as the primary point of contact for assigned client accounts
through phone, email, meetings, and chat communication
- Build and maintain strong relationships with clients and key
stakeholders
- Understand client business needs, operational challenges, and
account objectives
- Conduct regular account reviews, follow-ups, and performance
check-ins to ensure customer satisfaction
- Maintain accurate client records, communication logs, and account
documentation within CRM systems
Retention,
Renewals & Account Growth
- Manage client retention strategies and proactively identify
potential account risks
- Coordinate contract renewals, pricing discussions, and account
amendments
- Work closely with internal departments to ensure timely execution of
renewals and agreements
- Identify upsell and cross-sell opportunities to support account
growth and revenue expansion
- Educate clients on new products, services, and solutions relevant to
their business needs
Issue
Resolution & Escalation Management
- Troubleshoot client concerns and coordinate resolutions with
internal teams including Operations, Support, Compliance, Product, and
Finance
- Manage escalations professionally while ensuring timely
communication and follow-up with clients
- Monitor recurring client issues and provide feedback to improve
processes and customer experience
- Ensure all customer requests and concerns are resolved efficiently
and professionally
Reporting
& Administrative Support
- Prepare account performance reports and client updates as required
- Track account activities, renewals, and growth opportunities within
CRM platforms
- Support internal reporting, documentation, and account management
processes
- Ensure all account information remains accurate, organized, and up
to date
Key Competencies &
Skills
- Strong verbal and written communication skills
- Excellent relationship management and customer service skills
- Strong negotiation and conflict-resolution abilities
- Ability to multitask and manage multiple client accounts effectively
- Strong attention to detail and organizational skills
- Problem-solving mindset with the ability to take initiative
- Ability to work collaboratively in cross-functional teams
- Professionalism and accountability in handling client relationships
- Strong time management and ability to meet deadlines
Preferred Qualifications
& Experience
- Bachelor’s degree in business administration, Marketing,
Communications, or a related field
- 2+ years of experience in Account Management, Customer Success,
Client Relations, or similar client-facing roles
- Experience managing renewals, retention, and customer relationship
processes preferred
- Familiarity with CRM systems such as Salesforce or similar platforms
- Experience working in fintech, payments, retail operations, crypto,
or regulated industries is an added advantage
- Experience collaborating with Legal, Finance, Compliance, and
Product teams preferred
- Strong English communication skills required; additional language
skills are an advantage
- Experience supporting international clients or accounts is preferred
How to Apply
