Key Responsibilities
- Implementing company procedures in line with policy guidelines to
achieve departmental strategy goals.
- Scheduling a recovery timetable based on list of bad loans provided.
- Engaging and following up clients with bad debts to resolve arrears
and recover the outstanding loan amounts in line with the Company’s
delinquency escalation and debt recovery guidelines.
- Carry out post recovery follow ups with the branch teams to ensure
that the promise to pay agreements are honored by the clients.
- Writing and submitting performance reports with recommendations for
further management decisions.
- Reporting on customer insight to contribute towards risk management
while taking opportunity for creating new leads as a value addition
process.
- Identifying & recommending best practices for innovation to
ensure new & improved processes, products and services.
- Implementing service quality, customer excellence and change
initiatives to achieve required business performance and culture.
Qualifications
- Diploma – Business Related qualification
- 4 years of relevant experience
How to Apply
