Job Purpose
The
job holder is responsible for delivering excellent service to clients and
ensuring an overall positive client experience by carrying out program
management, client administration and coordination.
Responsibilities
Program
Management and Administration
- Manage student files, coordinate timetables and class scheduling,
and inform students of exam matters.
- Continually devise ways to enhance customer experience and deepen
participant relationships to maintain lasting client and partner
connections.
- Collaborate with the Business Development team to maintain
high-quality standards in admission processes, invoicing, program material
preparation, faculty evaluation, and facilities.
- Collaborate with the quality assurance department to ensure high
standards throughout the program for a stellar student experience. Collect
student feedback formally and informally.
- Work closely with support departments like finance, cafeteria,
marketing, coaching, and other service providers to ensure effective
program logistics and smooth program execution.
- Program Scheduling and Room Booking: Handle booking of SBS rooms and
conference spaces.
- Plan and coordinate all logistics related to programs and class
management.
Faculty
Involvement
- Follow up faculty confirmations, fulfilment of faculty contractual
agreements by all stakeholders, ensure timely receipt of course outlines
and course unit materials, class attendance, faculty payments as well as
logistical arrangements for international faculty.
- Work with the program leads to ensure faculty submit all program
materials in good time.
- Organize faculty and program review meetings before and after the
module/trimester.
Program
and Stakeholder Coordination
- Maintain and manage the program guests’ database working closely
with the respective stakeholders to avoid overlaps.
- Handle guest speaker logistics including parking reservations,
hosting, gifts and thank you letters.
- Provide logistical support to the Business Development team for the
various marketing activities and events such as open days.
Program
Operations, Financial & Reporting Management
- Ensure that the SBS program fee payment policies are adhered to and
program fees are paid as per approved fee structure.
- Manage cost drivers and specific line items as per approved budget
to ensure profitability margins are met or exceeded.
- Report and discuss activity schedules and plans, submit management
reports on coordination activities to the team leader as per agreed
timelines.
Requirements
The
post holder will be required to have and demonstrate evidence of the following
qualifications, attributes, and skills:
- Bachelor’s degree from a recognized institution.
- At least 2 years’ relevant experience.
Key Competencies and
Skills
- Organizational and Project Management Skills.
- Strong Interpersonal and Communication Skills.
- Problem Solving and Decision-Making Ability.
- Proficiency in Microsoft Office Suite, Learning Management Systems,
virtual platforms and CRM systems.
How to Apply
If
you are interested in the position and have the skills we are looking for, we
would like to hear from you. Please forward an application letter together with
a copy of your updated resume quoting ‘Program Administrator’ to the People and
Culture Manager, Strathmore University Business School, on careerssbs@strathmore.edu
by end of the day (5:30 pm) Wednesday, 18th March 2026.
Due
to the large number of applications we may receive, only the shortlisted
applicants will be contacted.
Please
be advised that Strathmore University Business School is an equal opportunity
employer and does NOT ask for money from applicants under any circumstances
during its recruitment process. Interested applicants are encouraged to
exercise caution upon receiving any such interview opportunity that requires
payment of any money.
