You will:
- Provide warm, high-quality support via WhatsApp and email
- Surface product insights from real customer conversations
- Build and document clear support workflows and templates
- Use AI tools to improve speed, clarity, and consistency
- Spot repetitive work and propose automation solutions
- Continuously improve systems as support volume grows
- We are looking for someone who genuinely cares about people and
takes pride in clear, warm communication — and who also gets curious about
how to make work smarter and more efficient.
This
role is about building strong foundations for support in Nairobi while
delivering excellent day-to-day service.
Required Qualifications
- Strong written communication skills with a warm, professional tone
- Demonstrated experience in customer support, community management,
operations, or similar roles
- Experience turning customer feedback into structured recommendations
for product or operational improvement
- Strong AI fluency and a demonstrated ability to apply AI tools to
real operational workflows
- Strong fluency with digital tools and ability to quickly learn new
platforms
- Experience handling ambiguity and helping define process where it
doesn’t yet exist
- Ability to stay calm and solution-oriented when customers are
frustrated
- High ownership and ability to work independently
How to Apply
