Location: Nairobi,
Gross Salary: 55k – 70k,
Our
Client is a licensed deposit taking SACCO, looking to hire a Customer Care Officer who will enhance customer satisfaction
through the efficient and timely delivery of the society’s products and
services to its members, and proactively support the society in realizing its
overall goals and objectives.
Responsibilities
- Ensure implementation and strict adherence to the Sacco’s customer
care policy and service delivery standards as set out in the Service
Charter.
- Receive, record and attend to all customer complaints, and make
necessary follow ups to ensure resolution to the customer’s satisfaction.
- Manage all the Sacco’s front office activities.
- Manage the Sacco’s digital platforms through regular updating of
content and relevant information, and real-time interaction with clients.
- Lend support in the development and execution of society’s
marketing, communication and outreach activities to grow membership and
enhance society’s image.
- Prepare detailed reports by collecting and analysing all feedback
received from customers.
- Provide accurate, detailed and timely response as well as front-line
assistance to all customer requests using official communication channels.
- Carry out regular customer satisfaction surveys to establish
customer needs and requirement.
- Any other duties as assigned by supervisor
Qualifications
- Degree in Communication/Business Administration /Marketing or a
related or related field
- A minimum of two years of progressive working experience in customer
service, PR, Marketing or administrative function in a Sacco setting.
- Proven expertise in report writing, planning & coordination of
activities as well as conflict resolution.
- Must be able to multi-task while working in a fast-paced environment
and within set time-lines.
- Must have excellent organizational and time management skills.
- Excellent verbal and written communication skills
How to Apply
If
you are up to the challenge and possess the necessary qualifications and
experience, send your CV only quoting the job title in the email subject
(Customer Care Officer-Sacco) to jobs@corporatestaffing.co.ke before 18th
March 2026
NB:
Only shortlisted candidates will be contacted. If you do not receive any
communication from us within two weeks of your application, kindly consider
your application unsuccessful. We appreciate your interest and thank you for
applying
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