Job Title: Customer Care Assistant
Advert No: NQCL NO.21/2026
Terms of Service: Contract (1 Year)
Position Level: NQCL 7
No. of positions: 1
Responsibilities
An
officer in this level will work under the guidance of a senior officer. Duties
and responsibilities at this level will entail assisting in:
- Operating the customer care desks;
- Ensuring customers provide feedback either manually or
electronically;
- Attending to the reception telephone line;
- Receiving and ushering in guests to the designated offices;
- Maintaining daily records of customers’ details;
- Facilitating in the organization of events; and
- Responding to customers’ inquiries.
Qualifications
For
appointment to this grade a candidate must have:
- Cumulative service period of Six (6) years’ relevant experience,
three (3) of which must have been at the grade of Customer Care Assistant
II or in a comparable position.
- Diploma in Customer Care, Communication, Public Relations,
Journalism, Media or equivalent qualification from a recognized
institution;
- Proficiency in computer applications.
Successful
candidates shall be placed on contract for a period of one (1) year.
Other terms and conditions of service shall be guided by the provisions of the
National Quality Control Laboratory (NQCL) approved Human Resource Instruments.
Details
of the positions are available at: https://nqcl.go.ke
How to Apply
Interested
applicants must adhere to the following application instructions. Submit
both hard copy and soft copy (PDF format) applications as
outlined below.
Required Documents:
- Copy of National Identification Card
- Duly signed application letter
- Curriculum Vitae (CV)
- Copies of relevant academic and professional certificates.
NOTE: NQCL is
an equal opportunity employer dedicated to diversity and inclusion for
qualified applicants from all backgrounds including persons living with
disabilities.
Submission
Guidelines: Hard
copy applications must be sealed, clearly marked “Confidential”,
and indicate the job reference number corresponding to the position applied
for.
Deliver to:
Ag.
Chief Executive Officer
National Quality Control Laboratory
University of Nairobi
School of Pharmacy Building 2nd Floor – Kenyatta National Hospital
P.O. Box 29726 – 00100
NAIROBI
Soft
copy applications must be sent via email to: hr@nqcl.go.ke copy to hrunitnqcl@gmail.com
Applications
must be submitted by 17:00 hrs on 14th April, 2026.
