Role Objective
Our client is looking for a professional,
customer-focused Hotel Receptionist to
manage front-desk duties, welcome guests, handle check-ins/outs, and ensure
smooth operations while providing excellent service in a busy hotel
environment.
Core
Duties and Responsibilities
- Ability to deal with a busy frontline work
environment, always keeping the client’s needs and expectations in mind.
- Providing excellent customer service to all
clients, both internal and external, with an emphasis on courtesy and
professionalism.
- Greet, assist, and direct visitors
appropriately; ensure guest experience is handled efficiently and
professionally.
- Answer, screen, and forward incoming phone calls
while providing basic information when needed; manage company email and
correspondence.
- Handle scheduling for the conference room, and
appointments, and manage staff calendars as required.
- Assist with various administrative tasks.
- Help organize office gatherings and meetings,
including arrangement of logistics, catering, and attendee management.
- Ensure prompt attention to visitors and
directing them to the appropriate personnel or department.
- Maintain a clean, positive, and welcoming office
environment.
- Manage office inventory such as stationery,
equipment, and furniture, including timely requisition.
- Assist in managing daily transport bookings in
consultation with office drivers.
- Any other duties assigned from time to time.
Job Specifications and Qualifications
- Diploma in Hospitality Management, Business
Administration, Communication, Front Office or related area.
- At least 1 year relevant work experience.
- Proficiency in MS Office Suite
Key Competencies
- Good communication skills (written and verbal).
- Strong customer service and communication skills
- Problem-solving
- Ability to multitask and prioritize tasks in a
fast-paced environment
- Attention to detail and organizational skills
- Strong interpersonal skills and customer service
orientation
How to
Apply
If interested in the position and meet the above
requirements, kindly send your CV on or before 11th February 2026 to
the email careers@emergeegressconsulting.com and indicate the position applied for in the
subject line. Only shortlisted applicants will be contacted.
