Nature of Job: Full Time
Industry; Hospitality
Salary; Ksh 25,000
Job Location: Nairobi
Duties
and Responsibilities
- Receive customer orders and process payments
(cash, M-Pesa, card) accurately.
- Ensure correct pricing is applied at all times.
- Count cash in the drawer at the beginning and
end of shifts to ensure amounts are accurate.
- Issue receipts, change, and balance returns in a
professional manner.
- Operate the POS system efficiently, ensuring all
sales are entered correctly.
- Troubleshoot minor POS issues and escalate
technical problems when necessary.
- Monitor POS reports to ensure all items sold are
recorded.
- Compile and submit daily sales reports.
- Reconcile total sales with cash and digital
payments received.
- Flag any discrepancies immediately to the
supervisor or manager.
- Maintain a neat and traceable filing system for
sales summaries.
- Ensure secure handling of cash and avoid
unnecessary risks or exposure.
- Safeguard the cash drawer and prevent
unauthorized access.
- Follow cash control policies, including shift
handover procedures.
- Deposit or relay daily cash to management
following company procedures.
- Greet and assist customers in a friendly,
professional manner.
- Answer customer inquiries regarding menu items,
prices, or payment methods.
- Resolve minor complaints at the counter and
escalate complex issues.
- Maintain a positive and welcoming customer
experience at all times.
- Maintain accurate records of transactions, sales
receipts, and stock-outs at the till.
- Update the manager about fast-moving items,
shortages, or system errors.
- Keep documentation organized for audits or
reviews.
- Keep the cashier area clean, tidy, and organized
throughout the shift.
- Work closely with the kitchen/serving team to
ensure smooth flow of orders.
- Follow all company policies, safety guidelines,
and hospitality standards.
- Maintain confidentiality of financial
information and customer data.
- Uphold honesty, integrity, and professionalism
at all times.
Key
Requirements, Skills and Qualification
- Diploma in a related field
- At least 1 year of experience working as a cashier in the hospitality
industry (restaurant, café, fast food outlet, bar, hotel, etc.)
- Proficiency in operating POS systems (knowledge
of multiple POS platforms is an added advantage)
- Strong skills in record keeping,
accuracy, and financial reconciliation
- Ability to prepare and submit daily
sales reports
- Excellent communication and customer service
skills
- High level of integrity and attention to detail
- Ability to work in a fast-paced environment and
handle pressure during peak hours
How to
Apply
If you meet the above qualifications, skills and
experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis
until the position is filled.
Only the shortlisted candidates will be contacted.
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