Key Responsibilities
- Check in the arriving guest and check out the
departing guests in a friendly and caring manner according to the
Kempinski and KEA standards.
- Ensure that KEA results are above 85% and CSS
(Customer Satisfaction Survey) results are rated on an average with “5”
and above.
- Upon check in, register guest and assign
rooms. Accommodate special requests whenever possible. If needed,
assist guests in completing the registration cards. Use suggestive
selling techniques to sell rooms and to promote other services of the
hotel. Verify the guest’s method of payment and follow established
credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest
check out procedures. Inquire for last minute charges. Receive
payment from guests. Settle the guest account and give copy of the
invoice.
- Handle all front office cashiers’ transactions
such as posting charges to guests and exchanging foreign currency
according to the procedures. At the end of shift, balance their cash
float.
- Answer all guest requests and questions in a
friendly and caring manner, whether by telephone or in person,
provide/receive information and takes appropriate actions or refer the
matters to the relevant persons to handle. It may be and not
inclusive of issuing a safe deposit box, handling messages or dealing with
a complaint.
- Coordinate room status updates with the
housekeeping department by notifying them of late check-outs, early
check-ins and special requests.
- Keep themselves informed of product and service
knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room
reservation procedures.
- Maintain the neatness of his/her working area.
- Additional responsibilities and tasks can be
added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
- Certification in Front Office Operations.
- 2 to 3 years’ experience as a Receptionist,
Guest Relation Officer in an international 5-star hotel preferably.
- Presentable, well-spoken individual
- English – excellent oral and written skills.
- Excellent grooming skills and must be well
versed in professional and personal etiquette.
- Luxury Hotel Experiences.
- General knowledge of hospitality, tourism and
business-related information.
- Knowledge of hotel products and services.
- Additional foreign language – beneficial
- Advanced knowledge in Microsoft Office (Word,
Excel and PowerPoint) and Opera.
- Ability to work as part of a team.
- Good welcoming/communication skills, Friendly
and caring attitude, Flexibility in the scheduling and Customer service
orientation
How to Apply
