Job Purpose
- Provide financial and business solutions to micro customers
including credit solutions, liability products and customer service.
Key Responsibilities
- Driving customer recruitment for micro business customers.
- Leading in developing suitable products and services for micro in
liaison with the branches, HOD Retail Banking and the Product Development
team
- Delivery of exceptional performance through the micro business team.
- Proactive leading and directing the relationship teams accountable
for the portfolio of micro business customers.
- Taking initiative in terms of business development activities and
ensuring that quality business is retained, and high service standards are
delivered by the team.
- Demonstrating an intimate knowledge of the market and the competitor
to inform market penetration, growth, and retention.
- Making quick business decisions that balance risk, profitability and
most importantly responsiveness to customer needs.
- Reviewing performance of assigned Relationship Officers and/or
Branch
- Managers against micro business budgets for all assigned KPI
targets.
- Continually monitoring and following up with respective micro
business
- Relationship Officers and/or Branch Managers to ensure that the set
Micro business targets are being achieved, and gaps adequately addressed.
- Conducting regular customer visits to enhance relationship
development and
- customer maintenance, as well as growth of the business wallet.
- Monitoring and following up with micro business Relationship
- Managers/Officers and/or Branch Managers to ensure balanced growth
of the micro business portfolio.
- Monitoring quality of the loan book advances by reviewing arrears,
account excesses and irregular accounts, among others.
- Monitoring performance against set targets.
- Conducting customer engagement initiatives like financial literacy,
coaching and mentorship
Qualifications
- Holder of bachelor’s degree in a business-related field.
- Thorough knowledge of MSME banking product and policies.
- 3 years’ experience in banking
- Professional banking qualifications will be added advantage
- Knowledge of lending products and prudential guidelines.
- Ability to lead teams and deliver business results.
- Must be self-driven; possess excellent administrative, communication
and interpersonal skills, strong organization, and negotiation skills.
- Resilient, Confident, and self-motivated.
How to Apply
Interested candidates who
meet the criteria above are encouraged to send their application letters and
detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the
position title on the subject line when applying. Closing date for application
will be 19th June 2026.
