Tasks and Responsibilities
Implementation
(focusing on finance modules)
- Conduct online meetings with every new client to
review expectations and to create a written implementation plan with
milestones and deliverables.
- Create transference documents for clients when
migrating from a competing product to Ed-admin.
- If required travel to client sites as needed to
ensure implementation success
- At any point in time, the live status of an
implementation needs to be visible and evident.
- Provide a bridge between implementation and
training by guiding the client through a basic orientation of the product
via a virtual meeting.
Training
- On-line training room based training for staff
groups of approximately 10-20
- On-line training webinars for a wide variety and
number of clients
- Client service and extra training visits to
existing clients
Support
- Deal directly with clients either by telephone,
on-line or face to face
- Respond promptly to clients enquiries
- Handle and resolve clients complaints
- Obtain and evaluate all relevant information to
handle product and service enquiries
- Organise workflow to meet clients timeframes
- Direct requests and unresolved issues to the
appropriate resource
- Log all of your work, including client
interactions and transactions , recording details of actions taken, in
EMS+ on a daily basis using Supertrack
- Maintain clients data in EMS+ (our client
management and ticketing software)
- Follow up on client interactions
- Provide feedback on the efficiency of the client
service process
Essential
- Bachelor’s degree in Accounting, Finance,
Business Administration, or similar
Preferred
- Essential education accompanied by software
related qualifications
Essential
- Experience in the software and/or education
sector with a focus on MIS software solutions.
- Strong understanding of general ledger
structures, accounts payable/receivable, payroll and fee billing,
financial controls and compliance.
- Preferred
- 3+ years in financial accounting, budgeting and
forecasting, financial reporting and/or audit preparation.
- Minimum 2+ years of experience in support
service delivery with a background of software consultancy.
How to Apply
