Job Purpose:
The role
holder ensures customer service delivery levels are as per the Bank’s
prescribed standard, customer satisfaction and retention.
Key
Responsibilities:
- Receive, verify, Authenticate, call back and
processing thereof of all instructions delivered at the branch. Eg RTGS,
TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book
requests, card applications.
- Preparing audit confirmations, certificate of
balance, interest certificate and opinion letters for customers.
- Ensuring the completion of all Account opening
Documentation and following up on deficiencies.
- Facilitating customers’ access to lockers.
- Attending to walk-in customers enquiries on
account opening and products so as to maximize conversion of enquiries to
sales.
- Responding to all written and oral complaints
and enquiries received from customers.
- Handling of internal mail.
- Cross-selling the Bank’s range of products and
services to existing and new customers and acquire new active
accounts/Business.
- Ordering of cheque books and cards as per
customer specification.
- Safe custody and management of Cards and cheque
books.
- Collection of All service charges as per bank
tariff to ensure Nil income leakage.
Academic
Qualifications:
- Bachelor’s degree in business, Banking or
related field.
Work
Experience
- At least one (1) year relevant experience in a
similar role in a similar sized organization
Skills
& Attributes
- Planning & Organizational skills.
- Analytical skills and attention to detail.
- Strong oral and written communication skills.
- Interpersonal skills to manage stakeholders at
all levels.
- Ethics and integrity
- Excellent judgment and analytical abilities and
impeccable integrity.
- Strong commercial awareness and an ability to
connect to business goals.
How to
Apply
