Qona Sacco is seeking to recruit a dedicated and customer-focused Member Experience Assistant to strengthen front-line member service and support positive member relations.
Key Responsibilities
- Provide courteous and
professional support to walk-in and online members through phone calls,
emails, social media, and face-to-face interactions.
- Respond to member
enquiries on loans, savings, registrations, and general Sacco services.
- Register new members and
ensure accurate documentation and system updates.
- Receive, verify, and
forward loan application forms to the Credit Department.
- Follow up on member
queries to ensure timely resolution in line with Service Level Agreements
(SLAs).
- Promote BOSA and FOSA
products and market the Sacco to potential members.
Qualifications & Experience
- Bachelor’s degree in a
business-related field from a recognized institution.
- Minimum of two (2) years’
relevant experience.
- Proficiency in computer
applications.
- Experience working with
CRM systems will be an added advantage.
- Strong communication,
interpersonal, and customer service skills.
Key Attributes
- High level of
professionalism and integrity.
- Ability to handle member
complaints and sensitive information discreetly.
- Strong organizational and
time management skills.
- Team player with the
ability to work under minimal supervision.
How to Apply:
Candidates
who meet the minimum requirements to fill attached link https://forms.office.com/r/zbqt9Dksv1 and
send your application with a detailed curriculum vitae including three referees
to careers@qonsacco.com by
19th January 2026.
Due to
the numerous numbers of applications received, only shortlisted candidates will
be contacted.
