Duties and Responsibilities
Client
Assistance & Support
- Receive and engage clients with professionalism,
empathy, and discretion.
- Listen actively to client needs and provide
guidance on funeral arrangements.
- Ensure clients feel supported and informed
throughout the service process.
Service
Promotion & Sales
- Explain available funeral packages, repatriation
options, and other related services clearly and accurately.
- Identify opportunities to offer additional
services or upgrades, aligning client needs with company offerings.
- Follow up on client inquiries, demonstrating
reliability and responsiveness.
Coordination & Communication
- Liaise with mortuary, transport, administration,
and other internal teams to ensure seamless service delivery.
- Maintain clear communication with clients
regarding timelines, procedures, and requirements.
Record-Keeping
& Documentation
- Maintain accurate records of client
interactions, service agreements, and payments.
- Ensure documentation complies with company
standards and regulatory requirements.
Compliance
& Professional Standards
- Uphold company values, confidentiality, and
ethical standards at all times.
- Ensure adherence to company policies and
standard operating procedures.
Key Requirement Skills And
Qualification
- Diploma or Degree in Sales, Marketing, Customer
Service, or a related field.
- Minimum of 3 years’ experience in
customer-facing roles, preferably in funeral services, hospitality, or
healthcare.
- Strong interpersonal and communication skills,
with a demonstrated ability to handle sensitive situations with empathy.
- Fluent in English and Swahili; computer
literate, including MS Office.
- Ability to work under pressure while maintaining
professionalism and composure.
HOW TO APPLY
If you
meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.
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