Job Purpose:
The job
holder will be vital in analyzing disputed transactions (Chargebacks for both
Issuing and Acquiring) and making decisions based on the Card Schemes (Visa,
MasterCard, UPI and Kenswitch) rules and regulations and as per Schemes time
frames.
Key
Responsibilities
- Processing Visa, UPI and MasterCard Disputes
(Issuing and Acquiring)
- Receiving incoming Chargeback reports on the
Schemes and ascertaining their Correctness.
- Actioning received Queries and Complaints on CRM
- Analyzing received Chargebacks and
Complaints/Queries and make decisions that will transfer the debit/Credit
to the Issuer/Acquirer, Merchant or P & L
- Diarizing & follow up of outstanding
chargebacks for action.
- Raise Pre-Arbitration, arbitration cases and
good faith.
- Monitor and respond to incoming Pre-arbitration,
arbitrations and good faith requests.
- Visa, MasterCard, UPI and Kenswitch Online
- Log into Visa, MasterCard, UPI and Kenswitch
systems and action disputes as per Schemes time frames.
- Attach and upload documents as per Schemes
guidelines, regulations and timeframes.
Risk and Control
- Develop a deep understanding of the process and
risk within the Equity card business.
- Develop a deep understanding of Visa,
MasterCard, UPI and Kenswitch procedures.
- Ensure regular reading and upskilling of current
Scheme manuals (Visa, MasterCard, UPI and Kenswitch)
- Ensure deep understanding of Scheme Reports and
application (Visa, MasterCard, UPI and Kenswitch)
- Strict Adherence to Scheme rules, regulations
and timeframes in dispute processing.
Qualifications
And Experience
- Bachelor’s degree in business related field.
- Professional Certification in Card is an added
advantage.
- Over 4 years’ experience in a Chargeback
environment.
Key
Competencies & Skills
- Knowledge of rules and laws governing visa,
Mastercard,Amex and China Union Pay transactions
- Working Knowledge and experience in an
investigative/reconciliatory operation processing environment.
- Understanding of Governance Risk Control
Framework.
- Knowledge of Bank products.
How to
Apply
