Registration & Billing Clerk Job in Kenya - Tenwek Hospital

Job Purpose

The role-holder is responsible for accurately registering and generating billing statements for clients while upholding professional standards and office etiquette in line with hospital policies and prevailing regulations.

Job Competencies (Skills Job Knowledge, Experience and Attributes).

Academic qualifications

  • Diploma in Accounting, Finance, Business Administration or related field from a recognized institution.

Professional Qualifications (Special training or Professional certification).

  • Certified Public Accountant (CPA) – Part 2/Intermediate Level
  • Certified Health Information Management Systems (CHIMS)

Professional Membership/Licensing requirements

  • Institute of Certified Public Accountants of Kenya (ICPAK)

Previous relevant work experience required (including a specific length or type of experience in a certain job or level.)


  • Have a minimum of 1-2 years of clerical or accounting experience or similar position in the health sector.

Functional Skills, Behavioural Competencies/Attributes:

  • Demonstrable knowledge of medical billing software and medical documentation evaluation.
  • Multi-tasking and time-management skills in a fast-paced environment
  • Ability to learn and implement new operating procedures, understanding abstract ideas, problem-solving and improvising applicable solutions.
  • Good understanding of escalation triggers at the work situations
  • Ability to work under minimal supervision, be self-driven
  • Have a track record of integrity and meeting ambitious targets.
  • Intermediate proficiency in MS Office tools i.e., Excel, Word, PowerPoint

Key Responsibilities/ Duties / Tasks

  • Accurately capture prerequisite demographic information into the HMIS for all patients coming for treatment.
  • Properly process and progress preauthorization’s for medical bills for clients with insurance covers.
  • Perform clerical duties related to registration and billing according to standing orders.
  • Review discharged patients’ cost sheets for accuracy and completion to prepare billing statements.
  • Prepare billing statements for insurance companies, patients, and other third parties.
  • Process refunds for overpaid accounts.
  • Prepare reports and respond to inquiries concerning billing activities.
  • Analyse invoices and data for accuracy and completeness.
  • Serve and protect the hospital’s image by adhering to professional standards, hospital policies, and procedures.
  • Verify that the disease code in the discharge summary matches the treatment provided before invoicing.
  • Complete daily admission and claim forms and attach the correct requirements during discharge.
  • Communicate appropriately and provide information to patients regarding hospital processes.
  • Maintain proper handling procedures for claim documents.
  • Perform any other duties as assigned by the head of department or management.
  • Uphold office etiquette.
  • Ensure that patient cards are fully paid and that premiums exceed at least three months from discharge to avoid rejected claims.
  • Batch claims according to the medication accorded.Submit all batched claims to the NHIF branch for processing and payment. Perform any other duty that may be assigned from time to time.

Functional Skills, Behavioural Competencies/Attributes:

  • Excellent communication and interpersonal skills, with the ability to build relationships and influence others, and to be a joy to work with
  • Self-motivated, having a strong work ethic and able to work under minimal supervision.
  • Passion for God and for the wellbeing of mankind while driving positive social impact and transformational change in the community.
  • An individual who exemplifies integrity and honesty

How to Apply

Click here to apply