Severin Sea Lodge is a renowned 4-star beach resort offering authentic hospitality, exceptional service standards, and a warm, welcoming environment for both guests and staff. We are committed to excellence, guest satisfaction, and continuous improvement across all departments.
About the Role:
We are
seeking an experienced and highly organized Front Office Manager to oversee and coordinate all Front Office
operations. This role places particular focus on ensuring seamless
collaboration between Reception, Reservations, and Guest Relations,
guaranteeing a smooth guest journey from pre-arrival to departure. The ideal
candidate will be a strong communicator with proven leadership and exceptional
guest-service orientation.
Key Responsibilities:
- Coordinate and supervise all units under the
Front Office for smooth, efficient operations.
- Ensure seamless check-in/check-out, accurate
reservations, and high-quality guest relations.
- Monitor guest feedback and implement service
improvements.
- Collaborate with Housekeeping, F&B,
Security, and Maintenance to ensure exceptional guest experience.
- Lead, train, and motivate Front Office staff to
maintain professional standards.
Qualifications & Requirements
- Higher Diploma or Degree in Hospitality
Management or related field
- Minimum 3-5Yrs experience in FO Operations with
at least 3Yrs in a supervisory or Managerial role in a 4* or 5* Hotel
- Strong leadership, communication and
interpersonal skills
- Excellent problem-solving & decision making
abilities
- Proficiency in Hotel PMS System in place
How to Apply
Interested
candidates should submit their updated CV and Cover letter to:talent@severinsealodge.com by 22nd
December 2025.
ONLY shortlisted
candidates will be contacted.
