At BednBeyond our goal each and every day is to provide care, comfort and respect to our residents. We are looking for an individual with skill, ability and compassion to fulfill our Front Desk Concierge position. We believe that taking pride in everything we do for our residents is a calling.
If you
have a genuine compassion for people and have the ability to embrace every
person who walks into or calls our community with a true “WOW” personality and
a commitment to serving others while also being able to manage other executive
assistant office functions, we want to hear from you.
About Us
We are a
high-end city apartment hotel located in the serene area of Nairobi. We pride
ourselves on offering world-class services to our guests, focusing on
personalized experiences and customer satisfaction.
Minimum Qualification: Diploma or degree in hospitality or a related field is an added advantage. Experience Level: Mid-level
Experience
Length: 2 years
Key Responsibilities
- Manage front desk
operations, including welcoming guests, checking guests in and out,
including taking deposits, and directing guests on parking options.
- Provide keys, show guests
to rooms / apartments on / off site (NB. Some apartments may be a short
walk away).
- Respond to guest
inquiries and complaints professionally and efficiently.
- Process guest bookings
and payments using our booking system.
- Manage online
reservations through OTA platforms (e.g., Booking.com, Airbnb, Expedia).
Promoting and upselling the property’s facilities – be a brand ambassador
for the property. Coordinate with housekeeping and technical teams to
ensure smooth daily operations.
- Provide excellent
customer service at all times and deal with all calls & emails
efficiently and effectively.
- Ensuring billing is
correctly carried out to the apartment standards.
- Liaising with
housekeeping teams to check if rooms are ready, and managing additional
drop offs of items such as extra towels as required.
- Liaising with maintenance
staff to deal with issues within rooms and common areas as they arise.
- Managing the booking
system for future reservations.
- Communicating with
potential and future guests about upcoming reservations.
- Creating key cards and
check-in info packs in advance.
- Staying on top of current
local events to better serve guests.
- Learning about local
attractions and amenities, including supermarkets, restaurants, bars, and
public spaces, to better serve guests.
- Managing any public areas
such as pools, lobbies, and gyms.
- Dealing with guest
complaints and inquiries.
- Providing baggage storage
services for guests checking in and out.
- Keeping the lobby and
entrance areas clean and tidy.
- May perform other
clerical tasks such as word processing, data entry, filling, mail dispatch
and photocopying.
Requirements
- Excellent customer
service skills with a positive outlook and a ‘can-do’ attitude
- Previous
experience in a Hotel Reception / Serviced apartments / Guesthouse
preferred
- Self-motivated
with a willingness to learn
- Excellent
communication skills in both English and Swahili.
- Flexible
with working hours
- Excellent
team player
- Able
to multitask, work under pressure, and handle guest complaints with ease.
- Friendly,
approachable, and professional demeanor.
- Track
record of accuracy and attention to detail
- Good
Word and Excel ability
- Experience
in RoomMaster, Guestline, Opera or similar will be an advantage
- Strong
knowledge and hands-on experience with OTA platforms. Strong knowledge
and hands-on experience with OTA platforms in the use of channel
management systems (SiteMinder, Booking.com, Expedia etc.) also an
advantage
What We
Offer
A vibrant
working environment with opportunities for growth and development. A
collaborative and supportive team atmosphere.
How to Apply:
If you
meet the above requirements and are passionate about delivering exceptional
customer service, we’d love to hear from you. Kindly send your CV and a brief
cover letter to info@bednbeyondmgt.com by 22nd December 2025. Be sure to include “Front Desk Concierge”
Application” in the subject line
