Responsibilities
- Courteously welcome guests, manage the full
check-in/check-out process, and accurately verify reservations,
identification, and payment details.
- Handle all financial transactions including
processing payments, preparing invoices, posting charges, and maintaining
the front desk cash float.
- Ensure all transactions, room assignments, and
availability updates are accurately recorded and maintained in the
Property Management System (PMS).
- Serve as the primary point of contact for
guests, providing information on facilities, handling requests, and
responding promptly and professionally to all inquiries or complaints.
- Handle room reservations via phone, email, and
walk-in, and tactfully manage potential overbookings to maximize occupancy
and ensure guest satisfaction.
- Liaise effectively with all hotel departments
(Housekeeping, Maintenance, etc.) to coordinate services, anticipate guest
needs, and resolve issues quickly.
- Maintain strict confidentiality of all guest and
hotel information, adhering to data protection standards and hotel
security/emergency protocols.
- Maintain professional conduct and grooming
standards at all times, ensuring proper shift handover and accurate
logging of all important operational information.
Requirements
- Diploma or Bachelor’s Degree in Hospitality
Management, Tourism, Business Administration, or a related field.
- Minimum 1-3 years of relevant experience in a
hotel front desk, receptionist, or dedicated guest relations role.
- Excellent verbal and written communication
skills.
- Strong customer service and interpersonal
skills.
- Proven ability to handle stressful situations
calmly and professionally.
- Demonstrable good organizational and
multitasking abilities.
- Proficiency in MS Office and hotel management
software (PMS).
- Fluency in English is required; knowledge of
additional languages is a definite advantage.
How to Apply
Send your cv to: hrsupport@peoplelink.co.ke, CC’ outsourcingsupport@peoplelink.co.ke with job title
