Role Responsibility
The Datacenter Shift Supervisor is responsible for leading and coordinating
datacenter operations during assigned shifts to ensure continuous availability
of critical systems and services. This includes supervising Shift Engineers,
managing incidents, performing inspections, ensuring that all operational
activities align with established SOPs, and providing accurate reporting and
analytics to support operational visibility and decision-making. The role
serves as the first line of escalation during shifts and ensures seamless
handover to maintain the operational integrity of the datacenter.
Key Responsibilities / Accountabilities
Shift Supervision & Leadership
- Supervise and coordinate Shift Engineers
to ensure all monitoring, maintenance, and incident response tasks are
executed effectively.
- Act as the primary point of escalation
for complex incidents during the shift and coordinate with senior
management and technical teams.
- Ensure thorough shift handovers through
detailed reports and briefings to incoming teams.
Monitoring & Operations
- Oversee continuous monitoring of
datacenter infrastructure, including power, cooling, and network systems,
using BMS/DCIM and other monitoring tools.
- Respond to alarms and alerts,
troubleshoot escalated issues, and initiate incident workflows.
- Conduct regular walkthrough inspections
to verify system health and adherence to environmental parameters.
Incident Response & Resolution
- Lead the response to incidents during
shifts following established SOPs/EOPs, escalating as appropriate.
- Oversee root cause analysis for incidents
and recommend preventive actions.
- Ensure accurate incident documentation,
timelines, and corrective measures are logged.
Maintenance & Support
- Oversee routine maintenance tasks,
including backup power checks, environmental control system verification,
and rack-level checks.
- Coordinate preventive maintenance
activities during shifts and ensure they are properly supervised and
documented.
- Support asset tracking and ensure updates
are accurately recorded.
Shift Administration & Ticket Management
- Maintain accurate logs of shift
activities, incidents, and maintenance tasks.
- Ensure smooth handover between shifts,
highlighting ongoing issues and pending tasks.
- Supervise ticket logging and closure by
Shift Engineers, ensuring SLA adherence and completeness of records.
- Escalate unresolved or delayed tickets
and track trends to recommend process improvements.
Reporting & Analytics
- Compile and submit shift-based reports
covering incidents, alarms, maintenance activities, and environmental
status.
- Track and analyze key operational metrics
such as incident response times, alarm frequencies, and SLA adherence.
- Identify recurring issues and operational
patterns from ticketing and monitoring data, and provide insights to the
Datacenter Operations Manager for continuous improvement.
- Contribute to weekly and monthly
operational dashboards, audits, and management reports.
- Ensure all reporting follows standardized
formats and is accurate, timely, and audit-ready.
Essential Knowledge
- Excellent understanding of low-voltage
power infrastructures, operational standards, and optimal operating
parameters.
- Working knowledge of HVAC systems, air
handling units, computer-grade cooling systems, building
monitoring/control systems, and generators.
Key Competencies
- Strong organizational and leadership
skills
- High availability and commitment to shift
work
- Excellent communication and escalation
discipline
- Analytical mindset and reporting accuracy
- Professionalism under pressure
- Self-motivation and accountability
Qualifications and
Experience
- Education: University
degree in Electrical Engineering, Power Systems, Mechanical Engineering,
or a related field.
- Experience: Proven
track record in datacenter operations with hands-on experience managing
critical facility incidents.
- Strong understanding of datacenter power,
cooling, and network systems.
- Demonstrated leadership ability in
supervising shift-based technical teams.
How to Apply
