Role Responsibility
The Datacenter Operations Manager supports the Senior Datacenter Manager in overseeing
the day-to-day operations of the datacenter to ensure continuous availability,
reliability, and compliance of critical infrastructure. The role involves
managing operational processes, coordinating shift teams, ensuring facility
uptime, and maintaining accurate reporting and documentation. The position
works closely with Network, Systems, Security, and Facilities teams to uphold
service levels, support business continuity, and drive operational excellence.
Key Responsibilities / Accountabilities
Operational Management
- Oversee daily datacenter operations,
ensuring power, cooling, environmental systems, and security are
functioning within service level targets.
- Monitor operational performance through
BMS/DCIM dashboards, alarms, and shift reports to maintain high uptime and
reliability.
- Manage datacenter assets and ensure
accurate inventories of infrastructure components.
Infrastructure Maintenance
- Coordinate routine inspections and
preventive maintenance for electrical, mechanical, and environmental
systems.
- Supervise maintenance, repair, and
replacement activities to ensure equipment integrity and service
continuity.
- Support planning and execution of
infrastructure upgrades and capacity expansions in coordination with the
Power & Mechanical Systems Manager.
Incident Management
- Act as the primary escalation point for
incidents affecting datacenter operations.
- Oversee incident response, ensuring rapid
containment, communication, and service restoration.
- Lead or participate in root cause
analysis sessions and ensure corrective actions are implemented and
tracked.
Security & Compliance
- Support enforcement of datacenter
physical security policies and access control procedures.
- Ensure operations comply with industry
standards, regulatory requirements, and organizational policies (e.g., ISO
27001, PCI DSS, Uptime Institute).
- Coordinate with Security and Audit teams
during reviews and assessments.
Project Support
- Participate in datacenter infrastructure
and operational improvement projects, including expansions, upgrades, and
optimization initiatives.
- Monitor project timelines, budgets, and
deliverables, escalating risks as necessary.
- Liaise with internal teams, vendors, and
contractors to support successful project execution.
Reporting & Documentation
- Ensure accurate documentation of
operational activities, incidents, assets, and maintenance records.
- Prepare and submit regular operational
reports on performance, capacity utilization, incidents, and trends.
- Contribute to management dashboards,
audits, and operational analytics to support strategic decision-making.
Essential Knowledge
- Excellent understanding of low-voltage
power infrastructures, standards, and operational parameters.
- Working knowledge of HVAC systems, air
handling units, precision cooling systems, building monitoring/control
systems, and generators.
- Familiarity with BMS/DCIM platforms and
alarm management workflows.
Key Competencies
- Strong organizational and leadership
skills
- High availability and commitment to
operational excellence
- Effective communication and escalation
management
- Analytical mindset with attention to
detail
- Professionalism under pressure
- Ability to coordinate across multiple
teams and vendors
Qualifications and
Experience
- Education: University
degree in Electrical Engineering (Power Systems) or a related technical
field.
- Strong knowledge of LV switchgear
operation and protection, UPS systems, generators, and PLC-based controls.
- Proven troubleshooting and
decision-making abilities in critical infrastructure environments.
- Experience in datacenter operations or
critical facilities management.
- Strong written and oral communication
skills.
- Demonstrated ability to work in a
team-oriented, high-performance environment.
How to Apply
