JOB PURPOSE
The Customer
Experience Officer is responsible for ensuring the
efficient operation of Premier Hospital’s customer service functions,
delivering exceptional service to patients and visitors, and enhancing overall
patient satisfaction. The role involves managing patient flow, handling inquiries,
and maintaining high standards of service in line with the hospital’s
commitment to excellence in healthcare delivery.
MAIN DUTIES AND RESPONSIBILITIES
- Deliver Exceptional Customer Service.
- Manage the Customer Experience Desk
- Call Center Operations
- Outpatient Department Coordination
- Quality Management System Compliance.
- Doctor and Room Management
- Appointment Scheduling and Management
- Enquiry and Feedback Management
- Training and Standards Enforcement
- Patient Orientation and Guidance
MINIMUM REQUIREMENTS/ QUALIFICATIONS
- Diploma in Front Office Operations, Hospitality
Management, or a related field.
- Formal training in customer service or customer
care.
- 2-3 years of experience in a customer-facing
role in a busy service environment.
- Experience working in a hospital or healthcare
setting is an added advantage
PERSONAL
CHARACTERISTICS AND COMPETENCIES
- Strong interpersonal and communication skills
(both oral and written).
- High levels of empathy, patience, and
problem-solving abilities.
- Proficient in handling customer complaints,
conflict resolution, and crisis management.
- Excellent time management and organizational
skills.
- Ability to think critically and make informed
decisions that enhance patient care and service delivery.
- Familiarity with customer experience management
trends and tools.
How to Apply
If your
background, experience and competence match the above specifications, please
send us your application (cover letter & CV/Resume) quoting the job title
on the email subject (CUSTOMER EXPERIENCE OFFICER), your current and expected
remuneration, testimonials and full contact details of 3 referees, to careers@premierhospital.org. The
application should be received not later than 5.00pm on 27th
November, 2025. We shall ONLY accept ONLINE applications.
Interviews will be conducted on a rolling basis. Due to the high number of
applications, only shortlisted candidates will be contacted.
