Customer Experience Associate Job in Kenya - Tatu City

Key Responsibilities

Lead Generation & Outreach:

  • Contact potential customers through calls, messages, and digital channels to introduce our products and opportunities.
  • Proactively follow up with leads to maintain engagement and interest.
  • Schedule meetings and site visits for the sales team.

Customer Engagement:

  • Build rapport and deliver professional, engaging conversations with customers from diverse regions and backgrounds across the world
  • Adapt communication styles to suit different cultural and time-zone contexts.
  • Represent Tatu City’s brand and values with warmth, clarity, and professionalism in every interaction.

CRM & Reporting:

  • Accurately record customer interactions, leads, and follow-ups in the CRM system.
  • Track progress against targets and contribute to team goals.

Sales Enablement:


  • Support sales and marketing teams in developing strong lead pipelines.
  • Provide insights from customer conversations to help improve outreach strategies

Requirements

  • Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.
  • 1-3 years’ experience in telesales, account management, or a high-volume client-facing role.
  • Excellent written and spoken English with a clear, professional phone presence.
  • Confident and engaging communicator with strong sales and persuasion skills.
  • Active listener able to identify client needs and tailor conversations effectively.
  • Skilled in managing objections and maintaining positive momentum.
  • Highly organized, detail-oriented, and adaptable to new tools and systems.
  • Experience using CRM platforms (e.g., Salesforce, HubSpot) preferred.
  • Proactive, results-driven team player focused on meeting and exceeding targets.
  • Experience working with international clients across different time zones is an advantage.
  • Applicants who possess experience in diaspora sales, real estate or property sales, or engaging with global clients will have a significant advantage over other candidates

How to Apply

Click Here to Apply