This role is essential in managing inbound and outbound calls to provide timely assistance, information, and support to patients, families, and external stakeholders. The position ensures smooth communication within the hospital, enhances patient satisfaction, and upholds Valley Hospital’s commitment to excellent customer service.
Requirements
Minimum Qualifications
- Diploma
in Communications, Media Studies, or a related field
- Minimum of two (2) years’
experience in a similar or related role within a busy
call centre or healthcare environment
Skills Required
- Proficiency in Customer Relationship
Management (CRM) and call centre systems
- Strong understanding of hospital services
and general operations
- Excellent communication and interpersonal
skills with a patient-centred approach
- Ability to manage multiple calls,
prioritise tasks, and maintain accuracy under pressure
- Competence in using phone systems,
automated call distributors (ACD), and digital communication tools
- Strong documentation and reporting skills
with attention to detail
How to Apply
