Job Purpose
Assistant Branch Manager will assist the Branch Manager in running the
day-to-day branch operations. This includes ensuring operational efficiency,
enforcing compliance with company policies, leading the collections team, and
maintaining excellent customer service standards. The role also involves
overseeing financial planning, managing staff performance, and ensuring the
branch meets its performance targets.
Key Responsibilities
Collections Management
- Develop and implement strategies to optimize collections
performance and minimize delinquencies.
- Monitor collection targets and take corrective actions where
necessary.
- Supervise daily due list collections and follow-up processes.
- Guide and support the collections team for effective follow-up
and resolution of issues.
- Oversee all collection timelines, including reminders,
demands, and repossessions.
- Manage vehicle sales from the yard and follow up on legal and
title deed accounts.
- Ensure a 10% monthly reduction in PAR and meet collection
targets consistently.
- Maintain accurate updates on client accounts and arrears.
Internal Controls & Procedures
- Ensure full compliance with company policies, operational
procedures, and risk controls.
- Oversee branch operations, including timely opening and
closing, staff readiness, and overall cleanliness.
- Enforce adherence to KYC and AML requirements for all new and
existing customers.
- Achieve at least a 90% audit score through effective closure
of audit issues.
- Prepare and submit accurate branch reports on time.
- Serve as the liaison between the branch and the Finance
Department.
- Support financial planning and budgeting for the branch.
Financial Performance
- Ensure branch goals align with company objectives.
- Oversee accurate loan booking and portfolio management
(liquidations, restructures, and repeat business).
- Drive customer acquisition, retention, and sales growth.
- Ensure timely submission of rent, utilities, and other
operational costs.
- Support anti-money laundering initiatives and report
suspicious transactions.
Customer Experience
- Support the Branch Manager in coordinating branch initiatives
that improve customer satisfaction.
- Handle and resolve customer issues promptly within the
company’s set turnaround time.
- Maintain the company’s image through professional branch and
staff presentation.
- Engage customers regularly to build loyalty and trust.
- Promote company products through cross-selling and information
sharing.
Learning & Development
- Mentor, coach, and train branch staff on operational
excellence and performance improvement.
- Facilitate staff rotation to enhance learning and exposure.
- Participate in setting performance goals and conducting
appraisals.
- Ensure all staff meet required training hours through internal
and external sessions.
Employee Management
- Manage the performance of operations staff within the branch.
- Handle disciplinary issues professionally and in line with
company policies.
- Plan and manage leave schedules for operations staff.
- Foster a culture of accountability, teamwork, and growth
within the branch.
Qualifications and Experience
- Bachelor’s degree or diploma in Business, Finance, Banking, or
a related field.
- A Master’s degree is an added advantage.
- Professional qualifications such as CPA, Banking, or Finance
certification preferred.
- Minimum of 3 years’ experience in financial services,
preferably within a banking or microfinance environment.
- Strong understanding of branch operations, credit processes,
and financial products.
- Proven record of managing teams, achieving targets, and
providing excellent customer service.
How to Apply
Interested
candidates are invited to send their applications to careers@mwananchicredit.com by 6th
November 2025.
