Basic Job Summary
The Alumni Merchandise & Brand Admin will champion the Strathmore
brand by managing and promoting the University’s branded merchandise to alumni,
staff, students, and friends of Strathmore. This role involves overseeing the
daily operations of both the physical and online gift shops, driving sales
growth, enhancing customer experience, and implementing creative marketing and
e-commerce strategies. The Admin will play a key role in telling the Strathmore
story through merchandise, digital engagement, and alumni-centered campaigns.
Duties & Responsibilities
Merchandise and E-Commerce
Management
- Oversee operations of the
physical and online (e-commerce) Strathmore Gift Shop.
- Manage inventory levels,
stock orders, deliveries, and pricing in collaboration with the
Procurement Office.
- Develop and execute
product and sales plans for both physical and online channels.
- Ensure timely activation
of new products and maintain up-to-date pricing and quantities.
- Maintain accurate daily
sales records and prepare weekly and monthly performance reports.
- Monitor and analyze sales
trends, customer preferences, and product performance to inform restocking
and marketing strategies.
Branding and Marketing
- Promote the Strathmore
brand identity through creative merchandising and communication campaigns.
- Design and execute
promotional activities, digital marketing campaigns, and event-based sales
activations.
- Collaborate with the
Alumni Relations and Communications teams to ensure brand consistency and
visibility across platforms.
- Create engaging visual
content (photography, product displays, social media posts) to showcase
merchandise online.
- Develop and maintain a
communication calendar for the gift shop and alumni merchandise.
Alumni and Community
Engagement
- Foster alumni loyalty
through branded products that celebrate alumni identity and belonging.
- Promote special
alumni-themed collections and campaigns around key alumni events such as
graduation, parents’ seminars, on-campus conferences, etc.
- Gather and act on alumni
and customer feedback to improve product offerings and service.
- Support alumni-related
communication and engagement activities on social media and university
events.
Financial and Administrative
Coordination
- Collaborate with the
Finance Office to ensure smooth sales transactions, accurate
reconciliations, and profitability tracking.
- Maintain compliance with
university policies on audit, procurement, pricing, and reporting.
- Support administrative
functions within the Alumni Relations Office as needed.
Minimum Academic
Qualifications
- Bachelor’s degree in
Sales and Marketing, Communication, Business, or related field.
Experience
- At least 1–2 years of
relevant work experience, preferably in a merchandise, retail, or
e-commerce environment.
- Proven experience in
digital marketing and social media engagement.
- Basic knowledge of
website or e-commerce management tools.
Competencies and Attributes
- Strong organizational and
multitasking abilities
- Excellent communication
and interpersonal skills
- Proficient in Microsoft
Office
- Detail-oriented, with a
passion for logistics and follow-through
How to Apply
Are you qualified for this
position and interested in working with us? We would like to hear from you.
Kindly send us a copy of your updated resume and letter of application (ONLY)
quoting “Alumni Relations Administrator – Merchandise & Branding” on the
subject line to recruitment@strathmore.edu by 1st
December 2025.
Due to the large number of applications we may
receive, kindly note that only the shortlisted candidates will be contacted.
