To provide a seamless pension administration service focusing primarily on data management, client engagement, advocacy and compliance, and to delight clients insofar as management of member benefits is concerned.
Duties and Responsiblities
Data Management
- Ensure Contributions Schedules are received
within the stipulated timelines, are reconciled and the resultant
exceptional reports managed and closed with diligence.
- Have due regards in contribution splits and
proper allocations under statutory deductions and under Post Retirement
Medical Funds.
- Ensure contributions are uploaded in the
Administration System and all new members provided with access
credentials.
- Ensure that data required by other stakeholders
is readily accessible and extractable and shared within limited period
party.
- Comply with the timelines within which statutory
returns are required to be lodged with the Regulator.
Benefits Management
- Confidentiality in Benefits Management.
- Benefits Processing within the period stipulated
under the duly signed Service Level Agreement.
- Complying with the approved benefits processing
structure.
Client Engagement and Advocacy
- Treat and manage dealings and data touching on
members under Confidential platforms.
- Manage direct engagement with individual members
in line with the Operating Standards laid down by the Client.
- Engage in professional and respectful attitude
at all times.
Standard Operating Procedures and Data Management
- Ensure all assignments and processes are
conducted in line with the laid down standard operating procedures and
service level agreements.
- Ensure at all times data is managed in
compliance with ruling legislations on data protection.
Key Result Areas
- Benefits payments within agreed TATs.
- Data Management.
- Filing of accurate and complete returns.
- Client Engagement.
Key Competencies
Knowledge And Skills Required
- Interpersonal and communication skills.
- Flexibility and adaptability skills.
- Proficiency in Microsoft Office applications.
- 2 years working experience in pension
administration.
Professional and Academic Qualifications
- Bachelor’s degree in Business, Finance,
Statistics, Actuarial Science or a related field.
- Diploma in Pensions Management, Retirement
Benefits or Diploma in Insurance.
How to Apply
