Duties and Responsibilities
Front
Desk & Client Interaction
- Serve as the first point of contact for walk-in
clients, phone calls, WhatsApp messages, and emails
- Handle inquiries about services, availability,
pricing, and booking procedures
- Maintain a friendly, helpful, and professional
demeanor with all clients
- Manage client check-in/check-out process for
pets (boarding, grooming, daycare)
Booking
& Scheduling
- Maintain the facility’s daily, weekly, and
monthly service calendar
- Schedule appointments for grooming, boarding,
daycare, vet visits (if applicable)
- Confirm, reschedule, or cancel bookings as
needed and communicate with clients promptly
- Coordinate pet pickup/drop-off logistics with
clients and drivers (if offered)
Documentation & Records Management
- Maintain accurate and up-to-date records of all
pets under care (vaccination status, feeding instructions, medical notes,
etc.)
- Ensure client and pet files are well organized
in both digital and physical formats
- Manage consent forms, service agreements,
incident reports, and other documents
Operational
Support
- Liaise with the Operations Manager and support
team to ensure smooth daily operations
- Communicate pet-specific instructions or client
preferences to handlers and caregivers
- Monitor pet stay durations and alert management
of upcoming check-outs or overstays
- Support in generating daily/weekly service
reports and summaries
Inventory
& Supplies Management
- Track usage of consumables and supplies
(cleaning products, grooming materials, pet food, etc.)
- Maintain supply inventory and alert management
when restocking is needed
- Coordinate purchases or supplier deliveries in
collaboration with the Operations Manager
Staff
& Facility Coordination
- Assist in coordinating staff shift schedules and
tracking attendance
- Ensure cleanliness and orderliness of the front
office and reception area
- Maintain basic office supplies and equipment
(printers, computers, stationery)
Customer
Service & Issue Resolution
- Handle client feedback, suggestions, and
complaints professionally
- Escalate complex issues to management while
providing timely initial responses
- Follow up with clients after service (e.g., pet
boarding) to ensure satisfaction
Key Requirement Skills And Qualification
- Diploma or Degree in Business Administration,
Office Management, or any related field
- Minimum of 2 years’ experience in a similar
administrative role; experience in a school or child-care setup is highly
preferred
- Demonstrated ability to work with children in a
friendly, responsible, and caring manner
- Strong organizational and multitasking abilities
- Excellent written and verbal communication
skills
- Good interpersonal skills and a warm,
approachable personality
- Proficiency in Microsoft Office Suite (Word,
Excel, Outlook)
- High level of integrity, discretion, and
professionalism
HOW TO APPLY
If you
meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews
will be carried out on a rolling basis until the position is filled.
Only the
shortlisted candidates will be contacted.
){kind=link}