We are looking for a dedicated and customer-focused Customer Service Trainee/Processor to join our team. The role begins with an intensive 6-8 week training program to equip candidates with the skills needed to deliver exceptional customer support. Upon successful completion of training, successful candidates will transition into full-time employment.
The
ideal candidate is an excellent communicator, problem-solver, and team player
with a strong ability to handle customer inquiries and resolve issues
efficiently.
During Training (6-8 Weeks of Customer Service
Training):
- Master customer service best practices and
company policies.
- Develop proficiency in call handling techniques
and troubleshooting procedures.
- Participate in customer interaction simulations
to enhance practical skills.
- Improve communication and problem-solving
abilities through structured role-playing exercises.
- Attend daily training sessions and team meetings
to track progress and receive feedback.
- Gain expertise in customer service software, CRM
tools, and phone systems.
- Complete trainer-assigned tasks and practical
challenges.
- Adhere to training guidelines, maintain
excellent attendance, and meet performance benchmarks.
Upon Employment:
- Consistently deliver high-quality customer
service through phone calls and web-based interactions, maintaining
integrity and ethical standards.
- Efficiently complete assigned tasks and
proactively seek additional responsibilities.
- Strictly follow processing guidelines,
incorporate Quality Control feedback, and minimize errors.
- Actively engage in feedback sessions with QC
teams and leadership to improve performance and prevent errors.
- Promptly communicate any attendance issues to
the Team Leader.
- Participate in shadowing sessions to assist in
training new team members.
- Attend all company and project-related meetings
as required.
- Be prepared to undertake additional tasks as
assigned by the Team Leader.
Requirements:
- Location: Must be living or willing to relocate
to Naivasha
Road, Kawangware 46, Wanyee Road, Kabiria, Satellite, Ngong Road (up to
Racecourse).
- Must possess a valid Certificate of Good
Conduct taken within the past 6 months (certificates
older than 6 months will be considered expired).
- Smartphone: Ability to host Duo Mobile and Microsoft
Authenticator apps (Android version 12 and above
or iOS version 8 and above).
- Training Duration: 6-8
weeks (Stipends are provided at the end of the
month).
- Employment Type: Full-time upon successful
completion of training
- Shift: EST Shift – 3:00 PM to 12:00 AM, Monday
to Friday (including public holidays in Kenya)
Qualifications
- Possession of a Degree, Diploma, or Certificate
from an accredited institution is mandatory.
- Prior customer service experience, while
advantageous, is not a prerequisite for this position.
- Bilingual capability in English
and Spanish is highly valued and will be considered a
significant asset.
- Demonstrable excellence in both verbal and
written English communication is essential.
- Superior problem-solving skills and the ability
to practice active listening are critical for this role.
- A demonstrated commitment to continuous
learning, adaptability, and the application of constructive feedback is
required throughout the training period and subsequent employment.
- The capacity to effectively manage multiple
tasks simultaneously and excel in a high-pressure, fast-paced environment
is crucial.
- Demonstrated competence in utilizing CRM
systems, managing email communications, and operating call-handling
equipment is essential.
- Adherence to the highest standards of ethics,
empathy, and customer service orientation is non-negotiable.
- An impeccable record of attendance and
punctuality is required, both during the training phase and throughout
employment.
How to Apply
