This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.
Qualifications
- Strong Interpersonal Skills, Excellent
Communication abilities
- Experience in Customer Service, Customer Support
roles
- Proven track record in ensuring Customer
Satisfaction
- Ability to handle customer inquiries and
complaints efficiently
- Excellent problem-solving abilities and
attention to detail
- Ability to work effectively in a team
environment
- Prior experience in the fashion or e-commerce
industry is a plus
- A diploma or equivalent / bachelor’s degree is
preferred
How to Apply
Send
your CV to recruitment@shopzetu.com
Deadline: 24th October 2025
