To build and maintain strong client relationships, ensure excellent customer experience, and convert business opportunities into successful sales. The Client Service Executive acts as the main liaison between clients and the company, promoting catering services, responding to inquiries, and driving revenue growth through proactive client engagement.
Key Responsibilities
Business
Development & Sales Conversion
- Identify and pursue new business opportunities
in corporate, social, and institutional catering. Convert leads and
inquiries into confirmed sales through effective client engagement and
follow-up. Prepare and deliver customized proposals and quotations based
on client needs. Negotiate contracts and ensure all agreements are
accurately documented and signed. Maintain a strong sales pipeline and
achieve monthly and quarterly sales targets.
Client Relationship Management
- Serve as the main point of contact for assigned
clients from inquiry to post-event follow-up. Ensure timely communication,
updates, and professional handling of all client concerns. Develop
long-term relationships with clients to encourage repeat business and
referrals. Conduct regular client satisfaction surveys and recommend
service improvements.
Coordination
& Service Delivery Support
- Liaise with kitchen, logistics, and event teams
to ensure client requirements are accurately executed. Attend key events
to oversee service delivery and ensure customer satisfaction.
- Coordinate post-event feedback and ensure prompt
resolution of any service issues.
- Reporting & Administration
- Prepare weekly and monthly reports on leads,
conversions, and client feedback.
- Maintain updated records of all client
interactions, proposals, and sales activities.
- Monitor market trends and competitor activity to
support business strategy.
Qualifications
- Diploma or Bachelor’s degree in Marketing,
Hospitality Management, Business Administration, or a related field.
- Minimum 2-3 years of experience in sales, client
service, or business development, preferably in the hospitality or
catering industry.
- Proven ability to close deals and achieve sales
targets.
- Excellent communication, presentation, and
negotiation skills.
- Strong customer orientation and relationship
management skills. Proficiency in MS Office and CRM tools.
How to Apply
Send
your CV to: hr@spez.co.ke
Deadline: 10 Oct 2025
Subject line: Application Client Service Executive
