Job Summary
We are
seeking proactive and results-driven Call Center Interns to join our team. This role combines new customer
acquisition and customer relationship management to drive growth and enhance
customer satisfaction You will play a key role in engaging potential and
existing customers, ensuring they receive outstanding service while meeting
sales and retention targets.
Key Responsibilities
- Make outbound calls to potential customers from
provided leads.
- Present and clearly explain the Stock Loan
Product and its terms.
- Convert prospects into active borrowers and
guide them through onboarding.
- Maintain and update a daily sales pipeline
report.
- Gather and share market insights and customer
feedback with the product team.
- Make follow-up calls to existing borrowers to
ensure timely repayments.
- Promote repeat borrowing and upsell products
where applicable.
- Address customer queries or escalate them to
relevant departments.
- Conduct periodic satisfaction checks and record
feedback.
- Monitor customer engagement and flag potential
churn risks.
Requirements
- Diploma or Degree (completed or in progress) in
Business, Marketing, Finance, or related field.
- Excellent verbal and written communication
skills.
- Strong interpersonal skills and
customer-oriented mindset.
- Ability to work in a fast-paced, target-driven
environment.
- Basic computer skills (MS Office, CRM systems an
added advantage).
- Prior sales or customer service experience is an
added advantage but not mandatory.
How to Apply
