Position Overview:
- The Debt Collector is responsible for contacting individuals or
businesses who owe money to the company and negotiating payment
arrangements. This role requires effective communication skills,
problem-solving abilities, and the ability to handle sensitive situations
professionally. The Debt Collector will work to reduce outstanding debt
while maintaining positive relationships with clients or customers.
Key Responsibilities:
- Debt
Collection: Contact debtors by phone,
email, or written communication to negotiate repayment of overdue accounts
in a professional and empathetic manner.
- Account
Management: Maintain and update accurate
records of all collections activities, ensuring proper documentation of
payments, promises to pay, or disputes.
- Negotiation
& Payment Plans: Negotiate
payment terms or settlement offers and work with customers to create
affordable and agreeable payment plans.
- Resolve
Disputes: Address and resolve disputes
related to debts by researching accounts, investigating discrepancies, and
working with the debtor to resolve issues.
- Maintain
Compliance: Ensure all debt collection
activities comply with relevant laws and regulations (e.g., Fair Debt
Collection Practices Act in Kenya, or other local regulations).
- Track Progress: Monitor and report on collection efforts
and outcomes, working closely with the collections manager to meet targets
and deadlines.
- Customer
Service: Provide excellent customer
service while maintaining a professional demeanor even when dealing with
difficult situations.
- Cross-functional
Collaboration: Work with
the legal and finance departments when necessary, especially in cases
requiring litigation or more complex resolutions.
Key Requirements:
- Experience: Proven experience in debt collection,
customer service, or related fields. Experience with financial products or
services is a plus.
- Skills: Strong communication, negotiation, and
problem-solving skills. Ability to handle stressful situations with
professionalism.
- Knowledge: Familiarity with debt collection laws and
regulations is essential.
- Technology: Proficiency in using collections software,
CRM systems, and MS Office tools (Excel, Word).
- Attention to
Detail: Ability to manage large
volumes of accounts and maintain accurate records.
- Persistence: A strong drive to achieve results and meet
collection targets.
Qualifications:
- High school diploma or equivalent (required);
Associate’s degree or higher in business, finance, or a related field.
- Previous debt collection experience (1-3 years)
preferred.
- Knowledge of relevant legislation, including the
Fair Debt Collection Practices Act (FDCPA) or other applicable
regulations.
- Fluency in English and Kiswahili.
How to Apply
Interested
candidates are invited to submit their CV to eddah.barno@yellowpageskenya.com
with the subject line “Debt Collector”.
Applications will be reviewed on a rolling basis, and the final deadline for
submission is 25th September 2025. Please note that
only shortlisted candidates will be contacted.
