Responsibilities
- Interacts with customers over the telephone or
face to face. Inputs and corrects customer orders and subscriptions
through various computer software packages.
- Learns to find their own errors and correct with
instruction.
- Trains on the different computer software
packages, follows policies & procedures, expands knowledge of
Distribution product line, handles customers on the telephone and face to
face, deals with all types of orders and subscriptions, helps answer customer
questions and problems, deals with customer personalities (i.e.
Unsatisfied and disappointed customers).
- Works on completing Customer Service Rep 2
requirements skills (current copy attached).
- Increases speed and accuracy in all areas where
training has been received.
Qualifications
- Must be worthy to hold a current temple
recommend
- Completed Customer Service Rep 1 training and
Two (2) years clerical experience.
- Certificate in a business-related course.
Diploma or Bachelor’s degree will be an added advantage
- Good customer service and telephone skills.
- Basic math skills.
- Familiarity with computer equipment.
- Ability to work under direct supervision and
follow standard procedures and written instruction to accomplish assigned
tasks.
- Ability to communicate properly with colleagues,
priesthood leaders and managers in both English and French.
How to Apply
