The Technical Administrator will be responsible for providing administrative support to the service aspect of the technical team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.
Main Responsibilities
- Schedule daily and quarterly service visits for
technicians.
- Coordinate installation and replacement requests
based on client approvals.
- Respond to client emails and service inquiries;
liaise with Customer Care for proper follow-up.
- Book service requests via phone and confirm
appointments with clients by email.
- Prepare and print daily service schedules (A3
format) for technician use.
- Scan, extract, and file service job cards into
appropriate digital folders.
- Prepare job card documentation for billing and
submit to Accounts (both hard and soft copy).
- Auto-generate and track closure of client
complaints/incidents in the service management system.
- Ensure technical complaints are updated within
24 hours and closed within 48 hours.
- Compile and track service incidents across
different zones.
- Raise picking slips for approved client
quotations and technician toolkits.
- Generate timely service summary reports for key
clients and internal use.
Key Competencies and Qualifications
- Bachelor Degree in Administration or Technical
Management or any equivalent qualification
- 3 Years’ of relevant experience
- Excellent report writing
- Possess a solid customer service attitude
- Excellent communication skills both verbal and
written.
- Ability to work in a fast-paced environment.
- Ability to work and effectively communicate with
senior-level business partner.
How to Apply
