Job Summary
As a Standard Chartered Relationship Manager, you’ll be
responsible for managing and developing relationships with high-profile clients
to drive business growth and meet the bank’s strategic objectives. You’ll
provide exceptional customer service with the provision of financial solutions
while managing operational risk and regulatory requirements.
About Wealth and Retail
Banking
We are an international bank serving individuals and businesses
in the world’s most dynamic markets and help manage and grow their wealth and
expand their businesses at home and overseas through our inter-connected global
network.
Responsibilities
The role holder will be responsible for establishing and
maintaining strong client relationships which will translate into revenue and
growth for the bank.
- Provide
outstanding client experiences.
- Support
our clients to meet their financial needs, as they progress through their
career and life-stages.
- Build
relationships for the long-term and understand clients financial needs and
aspirations to grow, manage and protect their wealth, with appropriate
investment solutions.
- Have
complete knowledge of the clients in terms of the profile & assets and
develop a comprehensive account plan for at least 20% of client base
- Create
analytics-backed conversation and meet clients to discuss advisory
needs (once a quarter)
- Connect
client with specialists
- Set
up products and conduct periodic CDD reviews
- Keep
abreast of market trends, new product offerings and the latest campaigns.
The growth metrics measured include:
- Portfolio
growth
- Growth
in Product Per Client
- Increase
in revenue per client
- Growth
in number of clients
- Revenue
growth
- Cost
Management
- Service
Excellence
- Operational
Excellence and Compliance
Qualifications
- Outstanding
relationship management skills for affluent clients.
- Good
understanding of wealth products.
- Excellent
communication, interpersonal and relationship building skills.
- Ability
to learn new products and services quickly.
- Market
awareness and benchmarking
Certifications
- Chartered
Institute for Securities & Investments (CISI) – Level 2
- Bancassurance
Certification
How to Apply
