To oversee and manage the overall business operations, driving strategic growth initiatives while ensuring operational excellence across all departments. The Head of Credit and Operations will work closely with the General Manager to implement the company’s vision and objectives.
Responsibilities
Strategic
Leadership
- Collaborate
with the General Manager to develop and execute the company’s long-term
strategy and annual business plans.
- Identify and
pursue new business opportunities and partnerships to drive growth
- Analyse market
trends and competitor activities to inform strategic decision-making
- Lead change
management initiatives to support the company’s evolution and growth
Operational Management
- Oversee all
operational aspects of the business, including credit, collections,
customer care, and other key functions
- Optimize
processes and systems to improve efficiency, productivity, and
scalability
- Oversee
development and implementation of policies and procedures that ensure
operational excellence
- Monitor and
analyse key performance indicators (KPIs) across all departments, taking
corrective actions as needed
- Documentation
of processes (policies and SoPs)
Financial
Management
- Work with the
Finance team to develop and manage budgets for all departments
- Monitor
financial performance and ensure the company meets its financial
objectives
- Identify
cost-saving opportunities and implement measures to improve
profitability
- Provide
financial insights and recommendations to the GM and Board of Directors
Risk
Management and Compliance
- Ensure
compliance with all relevant regulations and internal policies
- Oversee the
development and maintenance of robust risk management frameworks
- Monitor and
mitigate operational, credit, and other business risks
- Stay informed
about regulatory changes and their potential impact on the business
Team
Leadership and Development
- Lead, mentor,
and motivate a high-performing executive team
- Foster a
culture of innovation, accountability, and continuous improvement
- Ensure
effective communication and collaboration across all departments
- Stakeholder
Management
- Represent the
company in high-level meetings with partners, investors, and regulatory
bodies
- Build and
maintain strong relationships with key stakeholders
- Communicate
company performance and strategic initiatives to the Board of
Directors
Business
development
- Identify and
pursue strategic partnerships with financial institutions, fintech
companies, and other relevant organisations to expand BAYES’ market
reach and service offerings.
- Negotiate and
structure partnership agreements that align with BAYES’ growth objectives
and risk tolerance.
- Create and
implement strategies to build a robust ecosystem around BAYES’ digital
lending platform.
- Lead regular
partner reviews and strategy sessions to continuously improve
collaboration and identify new opportunities for growth
IT
- Leveraging
technology to drive business growth and enhance our digital lending
platform
- Identify
emerging technologies that can provide competitive advantages in the
digital lending space
- Collaborate
with tech teams to ensure seamless integration of new features into
existing platforms
- Ensure all new
IT developments comply with financial regulations and data protection
laws
Key
Performance Indicators:
- Overall
business growth (revenue, customer base, market share)
- Operational
efficiency metrics
- Financial
performance (profitability, cost management)
- Risk management
effectiveness (portfolio quality, compliance)
- Employee
engagement and retention
- Customer
satisfaction and loyalty
- Innovation and
new product development
Qualifications
- Bachelor’s
degree in Business Administration, Finance, or a related field.
- Minimum of 10
years of experience in senior management roles within the Microfinance,
Financial services industry.
- Proven track
record of driving business growth and operational excellence
overtime.
- Strong
understanding of credit risk, lending operations, and regulatory
compliance.
- Excellent
leadership,managing a diverse team, communication, and problem-solving
skills.
- Strategic
thinker with the ability to translate vision into actionable plans.
- Results-oriented
with a commitment to continuous improvement.
- Competencies
- Strategic
thinking and business acumen.
- Financial
management and analysis.
- Operational
excellence and process optimization.
- Risk management
and compliance
- Leadership and
team development.
- Stakeholder
management and communication.
- Adaptability
and change management.
- Innovation and
creativity.
How to
Apply
If you
meet the qualifications and are excited about this opportunity to lead and
drive impact at Bayes, please send your CV and a brief cover letter to hr@bayes.co.ke with
the subject line Head of Credit and Operations Application.
